EGR Nordic Awards 2017
Casumo has taken the online casino market by storm. Since 2012, the betting company has delivered a rich selection of casino games, including the best slots, blackjack, and roulette. Customer reviews are exceptionally positive, praising the website from the moment you log in. In fact, they rate the customer support, numerous deposit methods and unsurprisingly, the generous sign-up bonuses and welcome promotions. Throw in coveted awards and licenses from two reputable bodies and it isn’t hard to see why the betting website is on the rise.
Continue reading to discover all elements of the Casumo Group offering, including unmissable sign-up offers, jackpot games and more.
In its relatively short history the online casino has already accumulated a number of coveted awards. This is a strong indicator that Casumo’s CEO and management are heading in the right direction.
- 2013 - "Rising Star" - EGR Operator Awards
- 2014 - "Innovation in Casino" - EGR Operator Awards
- 2015 - "Innovation in Casino" - EGR Operator Awards
- 2015 - "Mobile Casino Product of the Year" - EGR Operator Awards
- 2017 - "Mobile Operator" - EGR Nordic Awards
There is a long list of casino games available at Casumo. Table game enthusiasts will be pleased with the numerous variations of roulette, blackjack and baccarat. Avid slot players will be bowled over with the hundreds of online pokies, including huge progressive slots. Casumo’s Live Casino is also exceptional, promising state of the art graphics and games for players of all experience levels.
But whilst what Casumo does offer is excellent, there are a number of markets the online casino does not cater for. Bingo, keno, craps, lotteries, and sports products are all currently off the menu. However, as the betting company continues to prosper these products may also become available.
Casumo casino games and products are available on all popular devices.
Casumo’s casino games are brought to life by some of the leading software providers in the digital gambling space. The result is exceptional graphics, crystal clear sound and fantastic gameplay. The other benefit is diversity. Every week Casumo updates its website with enticing new titles.
So if you want the latest and greatest in casino games, NetEnt, Evolution Gaming and plenty of others are on hand to meet the needs of Casumo customers.
Casumo excels in the online slots department with over 1,000 titles to choose between. So whether you like classic slots or 3D and video online pokies, Casumo has you covered. We found slots based on virtually everything imaginable, from films and TV shows to space travel and fantasy creatures. A huge number of slots come from NetEnt, but a long list of other top software providers also contribute to the growing list.
We were so impressed with their selection of online pokies that Casumo would be one of the first online casinos we would recommend to slot enthusiasts.
These are some of the best slots offered by Casumo, based on our opinion and popularity with players.
Whilst Casumo is packed full of outstanding slots, choosing among so many can be challenging. Fortunately, we’ve put in the testing hours for you and can reveal our personal favourites:
- Reactoonz – This wacky online video slot from Play’n Go promises excitement. Quantum meters, four special reactions and Wild symbols can all help you towards winnings. Your task is simply to keep the quirky little creatures together.
- Danger High Voltage – With 6 reels and 4,096 different ways to win, this slot from Big Time Gaming is packed full of opportunities. We love the simple layout, fresh visuals, and clean gameplay.
- Super Monopoly Money – Property tycoons and monopoly enthusiasts will love this entertaining slot. There are four bonus features and exclusive Monopoly Money expanding Wilds.
- Captain Venture – Set sail alongside Captain Venture and track down the treasure full of gold. This thrilling slot from Green Tube comes with Wilds, free spins, and a Gamble feature.
- 300 Shields – Join NextGen’s 300 Spartans and battle for casino cash. The animated soldiers, historical Greek style, plus Battle and Scatter Shield features make this game a firm favourite.
- Extra Chilli
- Vikings Go Berserk
- Rapunzel's Tower
- Valley of the Gods
- Pink Elephants
- White Rabbit
- Rainbow Riches
- Book of Ra
- Gonzo's Quest
- Wizard Shop
- King King Cash
- Lucky Lady's Charm
- Moon Princess
- Sticky Bandits
- Dead or Alive
- Wild Toro
- Orient Express
- The Falcon Huntress
- Aloha Cluster Pays
- Fruit Warp
- Legacy of Egypt
- Foxin' Wins
- Golden Fish Tank
- 88 Fortunes
- Action Bank
- 4 Reel Kings
- Raging Rhinos
Casumo’s selection of roulette games is vast. Customers will find the popular American, French and European variations. But players will also have a chance to try their luck on exciting offshoots, such as Monopoly Roulette: Hot Properties. We were also happy to see titles with some of the best RTP rates for online roulette games.
So with a generous list of live and non-live games, both roulette novices and veterans will feel at home.
Blackjack players have a long list of superb titles to choose from at Casumo. There are high stakes games as well as lower limits for cautious players. In fact, with over 50 blackjack casino games, including live, non-live, single deck and multi-hand, there is something for everyone.
In addition, all the games we tested loaded quickly and were free from glitches. This is in part because they are delivered by market-leading software providers, including NetEnt and Evolution Gaming. We also like that payout percentages are towards the higher end of the scale.
Overall then, we found Casumo to be one of the best online casinos around for blackjack players.
With over 50 table games to choose from, Casumo already outperforms many competitors with its sheer volume. Blackjack and roulette players, in particular, will be spoilt for choice, although Casumo does offer games in all categories. It was also the quirky variations of classic table games that impressed, especially Monopoly Roulette Tycoon.
Casumo’s video poker selection is outstanding. Players have access to over 30 titles from top software developers, including NetEnt and Microgaming. Customers will find video poker favourties, such as Jacks or Better, Deuces Wild and Joker Poker, plus a number of interesting variants.
Overall, we found Casumo’s video poker games a cut above most of the market.
Video Poker Games
|Total||Jacks or Better||Deuces Wild||Joker Poker||American|
- Aces & Eights Poker
- Aces & Faces Poker
- Aces & Faces - Power Poker
- All Aces Poker
- All American (1h)
- All American Poker
- All American Double Up
- American Poker II
- Bonus Deuces Wild Poker
- Bonus Poker
- Bonus Poker Deluxe
- Deuces & Joker Poker
- Deuces & Joker Power Poker
- Deuces Wild Poker
- Deuces Wild - Power Poker
- Deuces Wild (1h)
- Deuces Wild Double Up
- Deuces Wild Multi Hand
- Double Bonus Poker
- Double Double Bonus Poker
- Double Joker Poker
- Double Joker Power Poker
- Jacks or Better Poker
- Jacks or Better - Power Poker
- Jacks or Better (1h)
- Jacks or Better Classic (1h)
- Jacks or Better Double Up
- Jacks or Better Multi Hand
- Joker Poker
- Joker Poker Power Poker
- Joker Poker Multi Hand
- Joker Wild (1h)
- Joker Wild Double Up
- Louisiana Double Poker
- Tens or Better Poker
- Tens or Better Power Poker
Casumo’s Live Casino is extensive. The dozens of games are brought to life by software heavyweights Evolution Gaming and NetEnt. Players can choose between variations of roulette, blackjack, baccarat, and poker. We were pleased to see a range of low and high stakes tables, ensuring all players are catered for.
But what was perhaps most impressive was the user experience itself. Once you’ve chosen from the neatly organised games available, you’re swiftly taken to the table where you can choose a seat. Once there, a courteous croupier will greet you and on the left-hand side, you’ll find a chat service so you can engage with other players. The visuals were crisp and you’re given ample time to consider your next move. Crucially, we also found all their Live Casino games worked effortlessly, free from technical issues.
There are five baccarat games available at Casumo, including both live and non-live options. Players will find tables with both low and high stakes. The live baccarat title from Evolution Gaming, in particular, captured our imagination. Sleek visuals and interactive gameplay made for a superb user experience.
So while Casumo may not offer as many baccarat variations as some other betting sites, those they do offer are of premium quality.
Casumo offers around 50 jackpot slots with massive prize funds, including industry favourites, such as Mega Fortune. The gambling company has seen numerous jackpot winners in its relatively short history, some walking away with millions. In fact, the online casino promises more jackpot slots than many comparative sites.
Top Progressive Jackpots
All Jackpot Games
- Mega Fortune
- Mega Fortune Dreams
- Divine Fortune
- Hall of Gods
- Mega Moolah
- Mega Moolah Isis
- Cosmic Fortune
- Super Lucky Frog
- Holmes & the Stolen Stones
- Power Force Villains
- Power Force Heroes
- Garden of Riches
- Wish Upon A Leprechaun
- Andy Capp
- Slots O' Gold
- Super Spinner Bar-X
- Star Spinner
- Top Cat
- Genie Jackpots
- Major Millions
- Snake Rattle & Roll
- Dancing In Rio
- King's Jester
- Kingdom of Ledgends
- Jester's Crown
- Frog's Fairy Tale
- Temple of Secrets
- Keystone Kops
- Golden Sevens
- Jingle Jackpot
- Wizard of Odds
- Monkey's Millions
- Blazing Riches
- Fruits'n Sevens
- Ultra Fruits
- Amazing Stars
- Rings of Fortune
- Reel King Potty
- Elven Princess
- Wizard's Ring
- Diamonds of Fortune
- Jolly Fruits
- Grand Jester
- Casino Stud Poker
|Neil||€7,100,000||Hall of Gods||November 27 2017|
|Anonymous||€2,700,000||Mega Fortune||May 8 2016|
|Anonymous||€4,600,000||Mega Fortune Dreams||April 4 2017|
Casumo was quick to lead the trend from web-based games to online mobile betting. In fact, the website designer optimised all pages so they work seamlessly with mobile and tablet devices.
For those in any doubt as to whether mobile play at Casumo is any good, the fact they’ve won ‘Mobile Casino of the Year’ at the prestigious EGR Operator Awards should put your mind at rest.
So whether you’re playing from an iPhone, iPad, Android or Windows phone, you’ll get almost all Casumo’s casino games and services. That includes online pokies, table games, and their Live Casino. Mobile players also have all the same payment options as those playing on the full desktop site. Lastly, GIF lovers will appreciate that the infamous Casumo dance is performed by casino mascots to keep the mobile site fun and easy-going.
Casumo offers iOS and Android apps from the Apple App Store and the Google Play Store. The app download is quick and less space-consuming than applications from some competitors. We particularly like the enhanced Touch versions of NetEnt games which are incredibly intuitive from mobile and tablet devices.
Casumo’s app for Android (APK) users is outstanding. Virtually all desktop games have been graphically enriched and optimised for use on Android devices.
Once you log in, you’re able to browse Casumo’s new and popular games. And instead of cramming hundreds of thumbnails onto the page, the icons are large enough to relay key details and the image clear enough to glean the visual style.
We also like that Android app players are afforded the same extensive user controls as desktop customers, including setting self-exclusion limits. Players can also access Casumo’s live chat service and informative FAQ page.
Casumo’s native app is available from the iTunes Store in six different languages.
Users will be met with the same intelligent dashboard found on the desktop site. Straightforward menus separate games and over 800 online slots while a search feature makes locating desktop favourites stress-free. We also like that paying by iPhone and iPad requires just a few swipes of the finger.
Overall, Casumo’s Apple app is sleek and powerful, providing a cleaner user experience than the casino’s mobile optimised website.
Casumo provides for high rollers, offering numerous slots and table games with high maximum stakes. And whilst big betting doesn’t always equate to big winners, some of Casumo’s high stakes games have seen some huge wins.
High Stakes Games
|Dr Jekyll Goes Wild||£500|
|Blackjack Platinum VIP||£5,000|
Once account verification is complete you’ll probably be wondering how you can accrue comp points. But unfortunately, Casumo does not offer a standard VIP program with specific levels. Instead, loyalty Sumos routinely review player accounts and approach active users with certain rewards. Loyalty points may see you receive:
- Rapid payouts
- Enhanced odds
- Free casino cash
- Birthday bonuses
- Exclusive online pokies
VIP Levels and RewardsThis VIP program does not have levels or Casumo has not provided details on rewards and requirements.
Casumo does not currently offer sports betting. However, in early 2018 the online casino was in the process of reaching an agreement with Kambi to launch an integrated sportsbook, so this may soon change.
No live streaming offered.
Live BettingNo live betting offered.
CashoutNo cashout function is offered.
Casumo offers several popular deposit options. We were happy to see Paysafecards and some E-wallets are allowed. Having said that, the betting website could expand their offering. For example, many competitors offer Trustly, Ukash, PayPal and even options for paying via Bitcoin.
But while there may be a limited number of payment methods, minimum deposits are low at just £10 and all options allow for the almost instant depositing of funds. Importantly, there are also zero deposit fees.
How long it takes to withdraw winnings is important for active gamblers. Fortunately, cashout times are almost instant for some methods and up to three days for others. Note bank withdrawals will take the longest. These rapid payout times are in line with most competitors. The minimum withdrawal amount is also around the industry average at £10.
It was also reassuring to see Casumo deals with pending withdrawal problems promptly, as nothing’s worse than an uncooperative casino when you’re waiting on large winnings.
Withdrawal LimitNot specified
Casumo’s customer support is exceptional. They offer a 24/7 live chat service and email support. In fact, out of all the casinos we’ve tested, Casumo boasts the fastest response times.
We also found representatives to be extremely knowledgeable. For example, they were able to explain terms and conditions attached to sign-up bonuses and coupon codes. In addition, they can advise on some technical problems, such as login issues, as well as the ID verification process. Support staff are even happy to walk you through the process if you want to unsubscribe from the online casino and offer tips for getting the most out of the full Casumo website. Alternatively, if you’re interested in tools to self-exclude, the customer service team will talk you through options.
Despite all this, there is one major drawback in the form of no telephone support. Blogs and forums show many users still prefer speaking to someone directly on the phone. Having said that, we found their live chat service so responsive that the lack of phone support can be forgiven in our opinion.
Overall then, Casumo’s customer support offering is among the best in the industry.
Note you’ll find the Malta address for their headquarters offices and other contact details further below.
TelephoneNo phone support is offered.
You can find Casumo's 24/7 live chat service in the bottom left-hand corner of the homepage.
SkypeThere is no Skype support available.
Other Support Options
How do I deposit money to Casumo?
Select your balance from the menu on the left. Then specify a deposit amount and follow the on-screen instructions.
How do I activate my free spins?
Select your username from the bar in the top left. This will take you to your inventory. Then simply select from the valuables and your free spins will be activated and the game will begin.
Games are slow. What's wrong?
Ensure you have the latest version of your browser and Flash installed. Also check your internet speed and close any programs that may be using bandwidth.
What are Reel Races?
Reel Races are Casumo's casino tournament. The idea is simple - win as many times as possible in a specified period. The player with the most points at the end wins.
What are valuables?
A valuable is a type of reward, earned for playing on Casumo's online casino. They can range from free casino cash to deposit bonuses, free spins and more. Space crystals, in particular, will earn you generous rewards. You can view and activate available valuables from your account area.
How do I withdraw money from Casumo?
Select the currency icon from the menu on the left. Choose your withdrawal method, select an amount and follow the on-screen instructions.
What are belts and how do they work?
Belts represent your skill as a player. They start with white and finish at black. The better your belt, the greater the valuables you will receive when you reach a new level.
Casumo is a legitimate company, licensed by two prestigious regulatory bodies, the UK Gambling Commission and the Malta Gaming Authority. This means games are not rigged and players can trust the betting site. It also means players in licensed locations may be afforded certain legal protections should Casumo act inappropriately.
Although Casumo Services Ltd came to life in Scandinavia, attracting customers from Sweden and Finland, the online casino has now extended its reach to the UK, Spain, and elsewhere in Europe. Having said that, the betting site still does not accept customers from the USA, Canada, Australia or Denmark.
- Bosnia And Herzegovina
- British Indian Ocean Territory
- Brunei Darussalam
- Burkina Faso
- Cape Verde
- Cayman Islands
- Central African Republic
- Congo DR
- Cook Islands
- Costa Rica
- Cote D'Ivoire
- Dominican Republic
- El Salvador
- Equatorial Guinea
- Falkland Islands (Malvinas)
- Isle Of Man
- North Korea
- Marshall Islands
- Netherlands Antilles
- New Zealand
- Papua New Guinea
- Saint Helena
- Saint Kitts And Nevis
- Saint Lucia
- Saint Vincent And Grenadines
- San Marino
- Sao Tome And Principe
- Saudi Arabia
- Solomon Islands
- South Africa
- South Georgia And Sandwich Isl.
- Sri Lanka
- South Sudan
- Svalbard And Jan Mayen
- Trinidad And Tobago
- Turks And Caicos Islands
- United Kingdom
- British Virgin Islands
|Name||Casumo Services Limited|
Just as important as who owns the Casumo gaming casino in Malta is the gambling site’s history. When the founders created Casumo Ltd in 2012 their aim was to deliver a fun online casino. Of course, they wanted a range of games, fantastic customer service, and other essentials, but user experience was to remain a priority.
Whilst working towards that aim, the company has found huge success in a relatively short history. Annual reports show the betting website is flourishing. In 2015 Casumo obtained a license to operate in the UK. In March 2018, the company reached a deal with sportsbook supplier Kambi, allowing them to offer sports betting products.
The owners have also retained strong investor relations and implemented a quirky marketing campaign, including dancing mascots. The company has even enlisted the help of rapper Vanilla Ice to increase brand awareness. This has all helped bolster turnover and expand the number of sister sites.
More recently Casumo has made the news for reaching a sponsorship deal with Wembley Arena where eSports events are held and have become the partner of eSports team Planet Odd.
So it’s unsurprising that on top of offices in Malta, Casumo now holds addresses in Barcelona and Gibraltar. This all makes it clear the betting company is not limited in its aspirations to be the best online casino.
Head Office AddressCasumo
The Unicorn Centre
MapIf you are looking for customer service, please see the Support section
If you have complaints related to Casumo, please contact us using the form below and we will forward these to the casino and try to assist in resolving any problems you might have.
Complaints and Resolutions
Casumo is not in the business of not paying out winnings. However, as per licensing conditions, they must verify your identity and some financial details to protect against money laundering, among other issues. So if players fail to send in the correct documents then it may be longer before they receive winnings.
Players cannot set up more than one account with Casumo and cannot claim more than one sign up promotion. If the online casino finds you have breached their terms and conditions they may suspend your account and lock your withdrawal ability.
Some players look for loopholes and use VPNs to try and access Casumo products and casino games. This is in clear breach of the gambling site's terms and conditions and Casumo reserves the right to withhold funds if they find this to be the case.
Casumo headquarters take their corporate responsibility to advocate responsible gaming seriously. Head to their Play Okay section and you will find a number of useful tools. Firstly, there is a scale to help you identify when safe play transitions into risky and addictive behaviour. They also offer a number of self-exclusion tools. Players can set deposit limits, wager limits and loss limits.
On top of that, if you contact customer support, employees at Casumo’s address in Malta can direct you to a number of helpline numbers from:
- Gambling Therapy
- Gamblers Anonymous
- Gordon Moody Association
Head office have prioritised user security since day one. In fact, from the moment you log in to the casino, sophisticated SSL encryption is in place to obscure your personal information and data. These protocols are used on every page of the casino’s desktop and mobile sites. Management also continuously invests in the latest and greatest security techniques. As a result, players should feel safe when they register, deposit and play at Casumo.
Casumo offers an attractive affiliates program. You earn a commission on the number of new depositing players each month, based on their revenue share scheme. Brand ambassadors can earn up to 45% if 40 or more players join. This can be a fantastic way to bolster your salary.
Once you join, you’ll be given affiliate login credentials, a manager, and support to help advertise Casumo Holding Plc products and casino games. We also like that there is no negative carryover and registering is hassle-free.
The popular online casino brand Casumo has been making moves over the past six months to expand their portfolio more than ever before, and their most recent deal in that direction comes from a new agreement with BlueRibbon Software. Instead of being focused on adding games with this deal, however, it’s adding other tools to enhance the experience for players.
There have recently been a pair of big jackpots won at Casumo Casino. Both of these are in the five-figure range and represent some pretty tremendous payouts relative to the size of the bets that generated them. These show that you can win big no matter how much you’re betting at one time.
Casumo online casino has signed a content integration agreement with casino software developer Playson. This new partnership will see the leading online gaming site add a host of new slots to its lineup.
Big news from the online casino world has seen a lucky player at Casumo recently scoop a massive jackpot win. It has been confirmed that the lucky customer netted €3,041,054 to take home with them after playing the Yggdrasil Gaming slot, ‘Joker Millions’. Keen followers of this popular progressive jackpot slot will note that this is the latest of 3 huge jackpots to be won on it in 2019.
Casumo Casino has secured a five-year license to bring their online slots and games to the Danish market. The licence, issued by the Danish Gambling Authority, means that Casumo Casino will be able to extend their already huge global success even further.