Lucy Casino has a fantastic slots collection, leading software suppliers, great mobile play, exciting promotions, no withdrawal limits and a decent website. However, there are no table games or live casino games, and the lack of 24/7 support and restricted payment methods are disappointing.
Lucy Casino presents a contemporary platform for gaming enthusiasts, with its elegant vibe and exciting games collection. Featuring a sophisticated black and white homepage, the site appears stylish and offers hundreds of casino games created by the industry’s top providers.
Established in 2018 by Jumpman Gaming, the casino provides new customers with a chance to spin the Mega Reel, which offers a unique alternative to generic welcome bonuses. Aside from that, a series of ongoing promotions and an enticing loyalty scheme help to keep players satisfied.
Jumpman Gaming is renowned for its dedication to slots and bingo. Plenty of the market’s leading slot titles are present on Lucy Casino, in addition to a scattering of bingo options, including free games and a sizeable assortment of progressive jackpots.
But that’s where the good news ends for card and table enthusiasts, since the site has chosen to disregard classic casino staples in favour of slots. There are a few options available, although the lack of a specific table section notably indicates the site’s priorities. There are no options to separate games by provider, or any other handy filters such as paylines or volatility levels.
Without the presence of a software divider, it’s difficult for players to find out exactly which brands the casino supports, with the only option being to search manually for favourite picks.
Despite this drawback, customers do have access to some of the most famous names in the business. Software suppliers found on the platform include Barcrest, Big Time Gaming, Chance Interactive, Elk Studios, Eyecon, Gamevy, Leander, Microgaming and NetEnt.
The slots department is where the casino really delivers, with around 500 titles on display that cater to a range of tastes and budgets. Old school smashes such as Gonzo’s Quest, Immortal Romance and Starburst combine with the latest hits to ensure options for even the most prolific slot players.
New additions are constantly being added to the collection too, as the casino secures more partnerships and expands its portfolio even further. The assortment is easy to navigate, with the only downside being that games cannot be accessed and trialled by non-members.
Gamers seeking the thrill of the roulette wheel or a chance to beat the blackjack dealer will be sorely disappointed with the shortage of table games available. While this deficit may not trouble the majority of punters who prefer to get their casino kicks by spinning the reels, Lucy Casino does lose points here for failing to compete with rivals.
Roulette choices are limited to just two at Lucy Casino. Both games are standard European versions, without any variations or extra bets.
Pickings for blackjack aces are even slimmer with only one title on offer, which is provided by Gamevy and comprises a standard blackjack format.
If roulette and blackjack lovers feel abandoned by Lucy, it’s nothing compared to the neglect shown to poker pros, as the casino’s games lobby is completely void of poker choices.
Although a relative newcomer to the online market, Jumpman Gaming has rapidly become something of a bingo specialist. The brand has brought its love of the game to Lucy Casino, by installing a concise collection to entertain the masses. Each title displays the game’s start time, number of players and total prize fund.
Bingo fans can currently enjoy several variations of bingo including Lucky Stars, Free Bingo, VIP Free Bingo, Fair and Square and Pay Day Jackpot.
The absence of a live casino is perhaps the site’s biggest flaw, especially with the recent push towards live dealers and its enormous popularity within the gaming community. With Lucy Casino’s general disregard of table and card games, the introduction of a future live lounge doesn’t look likely either.
With players flocking to progressive jackpot slots in their droves, the casino has lived up to demand by providing a sizeable selection sure to satisfy. Currently showcasing over 40 titles, the jackpot collection blends a variety of themes and windfalls, many of which could make a lucky player an instant millionaire.
Microgaming’s epic Mega Moolah is present, although its spin-off Mega Moolah Isis is strangely absent, as is NetEnt’s iconic Mega Fortune. However, there are several lesser-known jackpot titles on offer where the odds may be more favourable.
In keeping with modern expectations, Lucy Casino guarantees a rewarding mobile experience. The site and most of its features work just as well on desktop as on tablets and smartphones. All that’s required is a decent internet connection and the latest Flash player. Android and iOS users can both take advantage of the casino’s great mobile play, which can be accessed across a number of browsers, although Lucy recommends Google Chrome for optimal use.
At the moment, the site is not available on a dedicated app. Players can simply enter Lucy Casino through their web browser for instant admission.
A glance through the website’s promotions page seems promising, as the casino grants its guests ample opportunities to compete in special offers and reap handsome benefits:
- Trophies: Lucy Casino adopts an interesting scheme that challenges players to unlock trophies by completing certain tasks. A total of four levels are up for grabs, with each new stage awarding several perks and a chance to take on the Mega Reel.
- Newbies Cashback Boost: Aside from the welcome bonus, the site vows to keep new customers satisfied with 31 days of double cashback after initial registration. The percentage depends on the player’s loyalty level, with a maximum daily cashback boost of 20% on offer.
- Daily Cashback: Senior members are also well catered to, as the daily cashback promotion provides the chance to recoup losses. Again, the amount returned is dependent on the VIP level, which ranges between 1% for experts to 10% for legends.
- Turbo Reel: Every deposit exceeding £100 awards a spin on the Turbo Reel, with several impressive prizes available for the taking.
- Happy Hours: On Wednesday afternoons, customers can celebrate Happy Hour with the chance to win free spins on a different slot each week.
- 200 Club: Players who manage to collect 200 trophies are granted access to the prestigious 200 Club and rewarded with an Amazon voucher, plus the opportunity to enjoy a free spins binge.
High rollers often seek out online gambling sites that specifically cater to big spenders, generally those who boast high stakes table games or unlimited withdrawals. The options for serious gamers are a bit of a mixed bag at Lucy Casino. The site focuses purely on slots and bingo, and while there are games of this type that can reward generously, high rollers tend to stick with card and table classics for dolling out the big bucks.
Having said that, the deposit and withdrawal limits are tailored towards more affluent members. Add to that a decent VIP programme, and high rollers might just be persuaded to give Lucy Casino a whirl.
The casino’s loyalty scheme follows a fairly typical format, which rewards faithful customers the more they play and the more they spend with various perks and benefits. A fast track option is available for those who already enjoy VIP status at other sites. The programme consists of five levels and works as follows:
- Newbie: Earning anything up to 100 kudos (1 kudos = £1 deposited) rewards customers with 1% daily cashback, five free spins and a birthday bonus.
- Expert: Gaining between 101 and 1,000 kudos results in a level up, albeit with the same benefits as the previous stage.
- Pro: 1,001 to 2,500 kudos increases the daily cashback to 3% and the number of free spins to ten.
- VIP: The VIP level requires 2,501 to 5,000 kudos and accords 5% daily cashback, 15 free spins and a birthday bonus.
- Legend: Earning anything above 5,000 kudos grants entrance to the casino’s highest VIP level, resulting in a birthday bonus, 10% daily cashback and 20 free spins.
Offering a range of deposit methods opens up a casino’s scope for attracting more customers. Unfortunately, Lucy’s payment variety is extremely limited, which is restricted to the following six options:
- Pay by Mobile
The absence of e-wallets is particularly disappointing, as they usually guarantee the fastest payments and the lowest fees, hence their extreme popularity amongst modern gamers. The minimum deposit amount is £10, although funds below £30 credited using Pay by Mobile incur a £2.50 transaction fee. On the plus side, the deposit limits are generously high: £5,000 a day, £35,000 a week and £100,000 per month.
Members can withdraw winnings using the same methods as deposits, with the exception of the Paysafecard and Pay by Mobile. All withdrawal requests are subject to a lengthy pending period of up to 72 hours, which may prove frustrating to many players.
The good news is that the casino imposes no maximum withdrawal limits, or at least makes no reference to payout caps anywhere on the site.
Lucy Casino’s support system doesn’t quite live up to the high standards set by the majority of competitors. A comprehensive FAQ section is on hand to answer basic queries, otherwise customers can contact the service team via email at firstname.lastname@example.org. Lucy Casino conforms to the recent trend of failing to provide telephone support. Pressing matters can be directed towards the site’s live chat function.
Regrettably, Lucy Casino’s live chat is only accessible to members. Even more dissatisfying is the fact that the service is only open Monday to Friday between 9.30am and 6pm, excluding bank and public holidays.
Lucy Casino ensures total peace of mind by adhering to strict rules and regulations enforced by both the UK and the Alderney Gambling Commissions. The site’s operators, Jumpman Gaming, hold a licence under each respective authority.
The website is geared solely to the UK market and, as a result, is only available in English.
Lucy Casino offers one single currency for all deposits and withdrawals: British Pounds (GBP).
Lucy Casino is owned and operated by Jumpman Gaming, a respected brand with a decade’s worth of experience within the iGaming field. With its headquarters in Guernsey, Jumpman specialises in UK-based slots and bingo games, and boasts partnerships with over 120 online sites.
Maintaining control and preventing gambling addiction is a major concern for today’s casinos. Almost all sites now include a dedicated page to addressing this issue. Lucy Casino’s section begins with a few questions to help recognise cause for concern. For players that might need some help, the casino provides the following tools:
- Deposit Limits: Customers can set daily, weekly or monthly deposit limits to ensure they don’t go overboard with their spending.
- Self-Exclusion: Players can exclude themselves from accessing their account for a minimum of six months. For less extreme cases, members can also opt to ‘Take a Break’, which restricts access for 24 hours up to six weeks.
- Reality Check: Reminders will appear after a specific period to alert customers to their current gaming duration, with the option to stop or continue.
- United Kingdom
If you have complaints related to Lucy Casino, please contact us using the form below and we will forward these to the casino and try to assist in resolving any problems you might have.
Why am I unable to withdraw my winnings?
This could be due to a number of reasons, for example, withdrawals are not allowed within 48 hours of making an initial deposit or adding a new payment method. Also, accounts must be verified through the necessary documentation before payouts can take place.
When can I expect to receive my winnings?
All withdrawal requests are subject to a pending period, which can last up to 72 hours. Once completed, the funds will be credited within one to three working days, depending on the type of payment method used.
Does Lucy Casino accept US players?
No, Lucy Casino does not accept players from the United States. See our list of US Online Casinos for alternatives.
Is Lucy Casino good?
Yes it's decent. We have given Lucy Casino a medium high 75% rating in our review. Most players should be happy playing here.
Read our Lucy Casino review for all details and offers.
Does Lucy Casino accept PayPal?
Yes, Lucy Casino accepts PayPal payments, both for deposits and withdrawals.