Queen Play Review

Why Queen Play?

Plenty of different game providers

Large range of deposit and withdrawal methods

Good selection of scratchcard games

No withdrawal limit

Queen Play is a good destination for slots players, and also for fans of scratchcards and rewarding loyalty programmes. It is let down by having almost no progressive jackpots or video poker games, and mediocre offerings in the table games and live dealer departments.

Queen Play Bonus

Summary

Introduction

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Queen Play casino will appeal most to players who like their gambling sites to have a decent amount of games to choose from, offering over 600 titles. These games are provided by professional software developers such as Net Entertainment, NextGen Gaming and Amaya.

When users first visit the site, they will notice how organised and simple Queen Play is. It is a refreshing design, with columns of numerous games taking up the bulk of the screen. If players are lucky enough to win big, they could get their username on the homepage scoreboard. This is sure to appeal to those who like to share their achievements with the gaming community.

Games

The games catalogue emphasises slots, as there is a wide range of them. There are also plenty of scratchcards. In terms of table casino games the site offers both live and classic versions of blackjack and roulette, as well as baccarat. Several big brand games are featured, such as Twisted Sister, Carry On, Ozzy Osbourne and Conan.

Despite this, there are several standard game types that are conspicuously missing on Queen Play. Gaming fans will be disappointed by the lack of classic poker, apart from one Joker Poker title. The site will not appeal to sports betters as there is no sportsbook. Queen Play offers only three bingo games.

Software

There are no complaints when it comes to the abundance of software developers. The site utilises games from the main big names such as Betsoft, Microgaming and Playn’GO, as well as lesser known companies.

For a full list of all software providers, see the top of this page.

Slots

Queen Play shines when it comes its robust slots catalogue. There are around 530 individual titles, most of them from the highly successful developer NetEnt. Some of the most popular video slots include:

• Mighty Sphinx
• Divine Showdown
• Fruit Love
• Forever Diamonds
• Ancient Magic
• Reel Bandits
• Coywolf Cash
• Astrodice
• Hooked

Table Games

The emphasis on slots means that the table games selection suffers from several omissions. There are no craps, poker or Hold ‘Em titles available. However, blackjack and baccarat are featured to a limited extent. In contrast to the slot catalogue, the table games section currently only has fewer than 50 to choose from.

Roulette

There are fewer than 20 roulette games on the site. Despite this deceptively low number, it is extensive in terms of variants. As well as classic roulette, other types include live versions of American, French and German roulette. Players who want to have a low risk gambling experience can play 10p Roulette, but the downside is the jackpot is very low. The Turbo and Lightning Roulette games were clearly designed for players who are more interested in a fast paced game.

Blackjack

There are currently 24 blackjack games available to play. Much like the roulette section, Queen Play provides a decent selection of variants. Players can enjoy the classic versions of the game, as well as live blackjack, Atlantic City, Vegas Downside, doubler and single deck. There is a greater emphasis on live blackjack, so fans of this type will get more out of the site.

Queen Play could have gone further with the amount of blackjack variants by including Spanish 21, Pontoon and Super Fun 21. However, the majority of blackjack players should be satisfied with the catalogue in its current form.

Video Poker

There is only one poker game on offer, a progressive title called Joker Poker. Fans of poker in general will not be impressed with Queen Play. Until the site expands its catalogue, Queen Play cannot be recommended for its poker games.

Live Casino

Live versions of games such as baccarat, blackjack and roulette are available. However, altogether these only total ten individual titles and are very basic. Players who want a modern live experience that goes further will likely avoid Queen Play until it can improve these games.

Jackpots

With hundreds of slots games available, players may assume that there is also a good amount of progressive jackpot slots at Queen Play. Unfortunately, none of the slot titles feature progressive jackpots at all. However, there is a limited number of classic jackpot games. These include:

• Jackpot Jester 50,000 (NextGen Gaming)
• Jackpot Jester Wild Nudge (NextGen Gaming)
• Stellar Jackpots with Silver Lion (Lightning Box)
• Wild Fury (IGT)
• Rainbow Jackpots (Red Tiger)
• El Jackpotto (Blueprint)

These are not enough to make Queen Play worthy of recommendation when it comes to jackpot games. Fans of this play style are unlikely to be satisfied with what is on offer.

Scratchcards

The site offers over 20 unique scratchcard games. Each one is colourful with a fun theme and enticing gameplay. They are up to industry standards in terms of graphic design, animations, fair gaming and overall quality. However, the potential payouts are low. Queen Play focuses a large amount of attention on this type of game, dedicating an entire page to the history of scratchcards.

Mobile Casino

The mobile version of the casino has many of the same features as its desktop counterpart. The user interface is straightforward and easy to navigate. However, the lack of a search option means that finding a specific game can be inconvenient. All of the games are Instant Play, allowing players to directly access them through their browser without having to download additional software. The performance of the mobile casino does not differ between different platforms. It runs well on Apple iPhones and iPads, as well as Android smartphones and tablets.

The lack of an app is most likely due to the fact it is a relatively new site. Like several other aspects of the service, there is a clear need for improvement and expansion.

Loyalty Programme

Queen Play has a very robust loyalty programme which encourages long-term play. It has a ladder structure where players earn reward points and climb higher up the ladder. Their level is shown by the number of crowns they attain. New players start off with one crown and as they advance can work their way up to seven. The higher their level, the more perks they get.

New Player, Bronze, Silver and Gold levels get incremental free spins, a birthday bonus and a fast cash out process. Levels Platinum, Premium and Prestige also get these perks along with monthly cash back, a personal account manager, personalised offers, as well as higher limits for deposits and cashouts.

The highest level achieved solely through points is Platinum. Players need to attain 1,000 points to reach it. The Premium and Prestige levels can only be reached with an exclusive personal invitation.

Tournaments

The ability to play live tournaments is linked with the loyalty programme. Players gain access to them once they attain the Bronze tier.

Deposit Methods

Queen Play has many of the most popular deposit methods available, including traditional bank transfers and e-wallets. Therefore the casino is likely to have a very broad appeal. Depending on the chosen payment method, the processing time can be instant or take up to six days.

For a full list of deposit methods, see the top of this page.

Withdrawal Methods

One of the most frustrating aspects of many modern casinos is the lower number of withdrawal methods compared to deposits, but this is not the case for Queen Play. All of the deposit options can also be used to withdraw winnings, the only exception being Wire Transfer.

When users make a request to cash out, there is a pending time of 48 hours. During this time it is possible to cancel the process. Payments are then completed within the next working day. However, the transfer itself will usually take three to eight business days, depending on the method.

Withdrawal Limit

Due to the fairly low payouts of the games, there is no withdrawal limit. All of the cashout methods require a minimum of £10 to withdraw. The one exception is if players want to cash out their entire account balance in one transaction and the total is under £10. In these cases, the player must make a request through the contact page. The withdrawals are usually credited using the same method the funds were originally deposited with.

Support

The site has a fairly standard support system in place. The homepage has a Help section which redirects users to information pages. These deal with common issues such as forgotten passwords, deposit/withdrawal issues, technical problems and more. There is also an FAQs page.

If users do need direct contact, they can submit an email form on site or call directly. The support team claims to be available seven days a week between 6am and 11pm GMT. Despite this, response times can be frustratingly slow.

Phone number: 020 3318 9367
Support email: support@Queenplay.com

Live Chat

There is a live chat feature available as well. In order to speak to a professional agent, users needs to provide their name and email address. This option provides a more immediate response than waiting for a reply to an email form.

Community

In recent years, it has become common for casino companies to foster a healthy community element on their sites. However, this is not the case for Queen Play. Players are not encouraged to interact with each other. This can make the gaming experience feel quite isolating. The casino also has no social pages to speak of. Customer engagement would be greatly increased if this were the case. Since the games are the main focus, the community element is not nearly as strong as many of the other similar casino sites on the market.

Licence

Queen Play is dual licensed. The first is through the United Kingdom Gambling Commission. The gambling industry considers the UKGC one of the most reputable regulators on the market. However, they do not manage the complaints of players directly. Instead Queen Play would be required by the UKGC to resolve issues via an Alternative Dispute Resolution service. Therefore UK players who run into problems will rely on the site itself to solve it.

The second licence is through the Malta Gaming Authority. They are a reliable regulatory authority when it comes to managing player complaints. The ADR service for Queen Play Casino is ThePOGG.com. Players can access their site to find information about their policies.

Languages

The service is available in English, Finnish, German and Norwegian.

Currencies

Deposits and withdrawals can be made in British pound sterling (GBP), euros (EUR), Australian dollars (AUD), Norwegian krone (NOK), United States dollars (USD), Canadian dollars (CAD), South African rand (ZAR), Brazilian real (BRL) and Chilean pesos (CLP).

Company Details

Queen Play was created in 2020 and belongs to a company called Marketplay Ltd. which is incorporated under the rules and regulations of the country of Malta. The games themselves are powered by software which is owned by Aspire Global International Ltd. This company is also based within Malta.

Responsible Gambling

While there are no features aimed at directly limiting losses, there are games with low wager requirements. A good example is the 10p per play slots game.