Citadel Instant Banking

Citadel Instant Banking

Instant Banking by Citadel describes itself as one of the safest methods of secure payments. Users can pay online merchants, web shops and online casinos using this payment method. Citadel Commerce, the owner of this method, has adhered to the strictest guidelines of web-based money transfers.

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Citadel offers payment solutions that are fast, easy and practical for casino players all around the world. It holds offices in both London and Malta, allowing it to provide high-quality payment services to a far bigger audience. Iit is registered by the UK Electronic Money Association.

With over 15 years in the casino payments industry, it’s no surprise Citadel is a well-known and trusted brand for instant banking today, mainly thanks to its network of over 200 banks. Citadel Instant Banking casinos offer the same level of security as many large-scale banks, so is a solid choice for those looking to play at casinos without handing over any credit or debit card information.

Instant Banking is a gateway between your bank accounts and merchants or online casinos that accept it. All you need is to have your account loaded and then select your bank plus your account number and eventually authorise the payment. This simple payment method allows quick and easy access to casinos on your mobile phone.


A number of online casinos have come up with varied bonus structures in a bid to compete for customers. The bonuses offered range from cash match deposit bonuses to diverse cash backs and even loyalty points. In recognition of this, Instant Banking is giving you an opportunity to enjoy your offers while on the go. For instance, a number of Instant Banking casinos offer a welcoming package which can significantly boost your bankroll.


  • Speed of transactions: Once you have linked your bank account and authorised the payment to a merchant, the transaction is immediately processed.
  • Customer security: Your transactions are securely processed as any communication between clients and instant banking is encrypted to protect data from any possible fraud.
  • International availability: Instant Banking is available in more than 20 countries, and the in-built foreign exchange capabilities cater for all local currencies.
  • Anonymity: Unlike some online payment methods, Citadel uses a policy of anonymity when it comes to the information of its users. This allows for better security and ensures any information provided is kept entirely private.
  • Customer support: Users of Instant Banking have an elaborate customer support system which enables them to get instant feedback on whatever questions they might be having.


  • Weak Withdrawal Services: While Citadel offers a preferable and robust deposit service for casino players, the same can’t be said for its withdrawal offering. This has led to many casinos leaving Citadel off their withdrawals options.
  • Not Quite Global: While Citadel is widely available in many locations and in collaboration with many banks, it hasn’t quite reached global status yet. This means not all countries, accounts or banks will accept this payment method.
  • Bank account: Before using Instant Banking, one must have a bank account with at least one of the banks that has allows transfer through it.


Deposits to your bank account via Instant Bnking are free of charge. For payments, it depends on whether the casino accepts your local currency. In case it doesn’t, your transfer may be subjected to a small foreign exchange fee. Also for withdrawals from your gambling account to bank account, a small percentage of your winning is charged as the processing fee to your bank account.


Globally, Instant Banking is available in 33 different countries. This makes it one of the more limited forms of payment option out there, especially when it comes to other payment options with a far more global reach. However, if you happen to be in one of the locations where it is approved for use, this secure and highly safe option is an excellent choice.

Countries where Instant Banking is available as a payment option include:

  • Australia
  • Canada
  • Denmark
  • Finland
  • Germany
  • Italy
  • Portugal
  • Spain
  • United Kingdom
  • United States of America

Instant Banking is a multinational service that is available in major currencies. Examples of these include US dollars, Canadian dollars, British pounds, Danish krone, Japanese yen and euros.

Creating an Account

If you have a bank account with any of the banks that allows Instant Banking transfers, you don’t need to open an additional account. All you need to do is to check the availability of Instant Banking at a supported casino. Feed in your bank details and you will be ready to go.

Instant Banking is not an e-wallet, so clients only make the use of it to link their bank accounts and process both deposits and withdrawals. That being the case, if you deposit money to your bank account, your corresponding Instant Banking account will as well be credited hence available funds for transfer.


For casinos that accept Instant Banking deposits, the process is as easy as it gets. Visit your casino website and highlight Instant Banking by Citadel as your chosen method. You will be directed to your bank account. Type in your bank details and the amount you wish to transfer via Instant Banking. Your casino account will be credited immediately.


While many casino platforms offer Instant Banking as a convenient method of depositing cash, the same can’t be said for withdrawals. Many casinos stick to using Citadel as a deposit method and leave it off their withdrawal options, because fees can apply to those withdrawing through this method.

If the casino does include this method, then Instant Banking withdrawals are equally easy. Head to your casino’s online cashier section and select Instant Banking. Key in the bank account you would like to process the transfer to. You will need to wait for a period of one to three days depending on your bank.


Citadel Commerce has a detailed security policy to safeguard against fraud. Its clients’ banking credentials are not stored in the system. Clients are normally required to answer numerous multi-factor questions for authentication.

Any communication between Instant Banking and customers is encrypted to ensure no third party can access your personal information. Also, Instant Banking strictly follows know your Customer (KYC) guidelines as outlined by respective banks.


Instant Banking customers have a number of platforms through which they can get in touch with the support staff, as well as FAQs for commonly asked questions. Customer support is available from 9am to 5pm PST Monday to Friday.


Citadel started in 2000 as part of the larger Entertainment Systems Inc (ESI) company. It has since evolved into a high-quality casino banking service. A Canadian company, Citadel has evolved from a small-scale solution into one that’s used across Europe, as well as in America and beyond. For those looking for a trustworthy, high-quality and consistent payment deposit option, Citadel’s Instant Banking is an excellent choice.


Is Citadel Instant Banking available for my country?

Instant Banking is available in over 33 different countries, many of which are across Europe as well America and Canada. For individuals outside these locations, Citadel currently doesn’t offer Instant Banking as a service.

Do I need to make an account with Citadel to deposit money?

You don’t need to create an account with Citadel to utilise their deposit services. However, for those who want to use the additional services the brand has to offer such as the e-wallet, creating an account is required.

Does Citadel work with my bank?

Citadel works with over 200 different banks. However, this list isn’t exhaustive, and Instant Banking will not accept transfers from individual unsupported banks in these locations.

Which online casinos accept Citadel Instant Banking?

Use the list of Citadel Instant Banking casinos to see all online casinos that accept Citadel Instant Banking payments. We filter the casino top list to only show Citadel Instant Banking casinos that accept players from your location.