Grosvenor Casino Review
Women in Gaming Awards 2014
We were pleasantly surprised with Grosvenor Casino. They boast an impressive selection of live and non-live games. We particularly like their poker client. In addition, they are highly regarded in the casino space with years of experience and thousands of happy customers. As a result, we are happy to recommend Grosvenor Casino to our readers.
Grosvenor Casino Bonus
Summary
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Top Jackpots
Promotions
Introduction
( Click to Enlarge )
The Grosvenor Casino Group is one of the UK’s largest casino brands. Yet it wasn’t until 2007 that the gambling company launched their online casino platform, which will be the focus of this review. From the login and menu page, you’ll see their website offers 250 popular games, sports betting, and a poker client. Adding to their online résumé are exclusive Android and iPhone apps, extensive customer support services, plus enticing welcome bonuses.
Our detailed analysis will uncover both the positives and negatives of signing up for a Grosvenor Casino online account. That entails taking an in-depth look at their VIP program, withdrawal times, online customer reviews, and more. New players looking to sign up should then be able to get the most out of the website’s betting services.
Awards
- 2014 - "Inspiration of the Year" - Women in Gaming Awards
- 2014 - "Team of the Year" - Women in Gaming Awards
- 2013 - "Casino Operator of the Year" - International Gaming Awards
- 2012 - "Team of the Year" - Women in Gaming Awards
Games
There is a broad range of games available at Grosvenor Casino. The majority of their collection are slots and jackpots. However, they also house a decent supply of table games, including blackjack and roulette. Their live casino also deserves a mention, hosting numerous different titles from top software supplier Evolution Gaming. There’s even a range of sports betting products and a poker client available too.
Devices
Grosvenor Casino games and services are available from all popular devices.
- Windows/PC
- Mac
- Linux
- Android
- iPad
- iPhone
Software
A number of software providers supply Grosvenor Casino with their games. This is often a reassuring sign and as nuances in design and gameplay will suit different types of player. Also, not only do Grosvenor Casino use numerous software suppliers, but many are industry heavy hitters, such as IGT, NetEnt, and Evolution Gaming. This means users get access to the latest cutting-edge titles, complete with superior graphics and sound.
Slots
There is no shortage of slot games at Grosvenor Casino. In fact, their over 340 collection will keep even the most active punter busy. They have slots of every sort, from 3-reel pokies to 5-reel 3D slots. Their rich library of slots is supplied by a whole host of software providers, from IGT to Yggdrasil and Red Tiger Gaming.
Users will find classic slots with straightforward designs, as well as futuristic pokies with spectacular visuals. Whether it’s movies, nature, space or famous places, Grosvenor Casino has probably got a slot that ticks your box. Unsurprisingly then, their selection of slots is one of the betting site’s strongest departments.
Best Slots
These are some of the best slots offered by Grosvenor Casino, based on our opinion and popularity with players.
To save you from testing each and every title, some of the best slots are:
- Book of Ra – This 5-reel, 10-payline slot is inspired by the quest for the secret book of Ra. Set around an ancient Egyptian tomb, this video slot could aide you on your search for riches. There’s a bonus round that can win you 10 free spins and a number of other enticing perks.
- Lucky Ladys Charm – This slot from Novamatic is the home of good luck. Players will find symbols such as rabbit’s feet, ladybirds, four-leaf clovers, and more. This truly is a classic slot game, ideal for players looking for a smooth transition from land-based fruit machines.
- Starburst – This slot game from NetEnt has a definite arcade feel to it. The online pokie has re-spins, win-both-ways, and expanding wilds. This traditional title is a player favourite at online casinos all over the world. It’s both simple and entertaining from the very first spin. Not to mention, it has a relatively high payout percentage in the nineties.
- Dragons Luck – This video slot from Red Tiger Gaming has emerged as a high-quality slot in a competitive space. So head to China to take on fire-breathing beasts and treasure could be just around the corner. If you’re a player that loves Chinese tradition and colours then this slot game could well be for you.
Slots Examples
- Magic Mirror Deluxe II
- Kronos Unleashed
- Elephant King
- Black Ice
- Asgardian Stones
- Vikings Go Bezerk
- Striker Goes Wild
- Super Hot Fruits
- White Orchid
- Wolf Gold
- Wild Egypt
- Laser Fruit
- Very Fruity
- Lion Dance
- Mystic Secrets
- Dancing Drums
- Twin Spin Deluxe
- Moby Dick
- 3000 Shields
- Blazing Star
- Heidi’s Bier Haus
- Secrets of Christmas
- Cash Cowboy
- Totem Lightning
- Dragon’s Luck
- Red Roo
- Bonanza
- Sword of Destiny
- Golden Temple
- Super Hot 7’s
Roulette
Roulette is an area Grosvenor Casino excels in. There are nearly 20 games, most of which are live. Users will find titles from IGT, NetEnt, and Evolution Gaming. Minimum stakes often start at £1 while table limits can climb into the tens of thousands.
Because of the numerous software providers, players are likely to find a title that caters to their individual preferences. On top of the classic European and American variations, users will also find some unusual extras, including Live Arabic Roulette and Live Sizzling Hot Roulette.
Blackjack
There are 15 blackjack games at Grosvenor Casino. The majority of which are live titles. The games available are from Realistic Games, OpenBet, and Evolution Gaming. The breadth of tables caters to players of all budget requirements. For example, you can wager as little £1 on most titles or you can bet thousands per hand. Moreover, all the games we played were of an excellent quality so we have zero complaints.
Table Games
There are a dozen table games at Grosvenor Casino. All are blackjack and roulette, so it was a shame not to see any non-live baccarat or poker games. The games are supplied by several software providers, including OpenBet and IGT. The titles promise clean visuals and intuitive gameplay.
So although there isn’t a long list of table games available, blackjack and roulette enthusiasts will be content with the options available.
Video Poker
Users will find six video poker titles at Grovesner Casino. But whilst the online casino does host Jacks or Better, plus some quirky extras, they do not have several of the traditional titles, including Deuces Wild and Joker Poker. Having said that, players will find video poker games from several software providers. All of which offered first-rate graphics and immersive gameplay.
Overall then, Grosvenor Casino’s video poker collection isn’t the most extensive on the market. But what they do offer is of an excellent quality.
Video Poker Games
| Total | Jacks or Better | Deuces Wild | Joker Poker | American |
|---|---|---|---|---|
| 6 | 1 | 0 | 0 | 0 |
- 3 Card Brag
- Video Poker
- Game King Jacks or Better
- Ten Play Draw Poker
- Ultimate X Ten Play Poker
- Live 3 Card Poker
Live Casino
There are around 30 high-quality games at the Grosvenor Live Casino. The majority of these games are blackjack and roulette. However, there are also a few baccarat and poker titles too.
All the games are supplied by either the industry standard Evolution Gaming or Extreme Live Gaming. As a result, players get titles they know they can count on. For example, the games load effortlessly and can be streamed in HD. All the croupiers are professional and you can actually talk with many of them.
Baccarat
Players will find several baccarat games at Grosvenor Casino, all of which are live titles. Evolution Gaming are among the software providers that supply the betting site with their baccarat games. So players can expect smooth gameplay and a first-rate gambling experience. Also, minimum stakes and table limits vary from £1 to thousands, ensuring players of all budgets will feel at home.
Jackpots
The Grosvenor Casino platform hosts a long list of jackpot slots. In fact, there are over 40 jackpots available, some with prize funds exceeding £1 million. Within the collection are also the highly-acclaimed Megajackpots series. So if you’re hoping to join the list of jackpot winners, then Grosvenor Casino offers plenty of opportunities.
Top Progressive Jackpots
All Jackpot Games
- Dr Evil World Domination
- Rainbow Jackpots
- Dragon's Luck
- Arcade Bomb
- Persian Fortune
- Mega Moolah
- Gong Xi Fa Cai
- Chain Reactors Super Trails
- Winstars
- Adventures in Wonderland
- Ancient Script
- Austin Powers
- Bounty of the Beanstalk
- Captain Cashfall
- Clover Rollover
- MegaJackpots Cleopatra
- Deal or No Deal - What’s in Your Box?
- Deal or No Deal - What’s in Your Scratch?
- Diamond Jackpots
- Elven Magic
- Epic Journey
- Fairest of Them All
- Genie Jackpots
- George And The Dragon
- MegaJackpots Golden Goddess
- MegaJackpots Isle O'Plenty
- MegaJackpots Star Lanterns
- MegaJackpots Wolf Run
- Mystery Reels
- Paws of Fury
- Pharaohs Treasure
- MegaJackpots Siberian Storm
- Slots O’ Gold
- Super Spinner Bar-X
- Golden Temple
- The Glass Slipper
- The Pig Wizard
- Three Musketeers
- Top Cat
- Vikings of Fortune
- Wild Wild Chest
- Winnings of Oz
- Winter Wonders
- Worms Reloaded
Mobile Casino
With an increasing number of users playing on portable devices, it’s important to ask whether mobile play at a prospective online casino is any good. Fortunately, you can access Grosvenor Casino’s games and betting services from within your mobile browser. For the best results, the gambling company recommend using Safari or Google Chrome.
Playing directly from your mobile browser saves you a space-consuming download. And whilst you don’t get the full range of games, you do still get hundreds to choose from in most categories. The only drawback is that the user experience isn’t quite as clean from a mobile browser as it is in one of their mobile apps. For example, navigating the site can feel a little fiddly.
Overall though, we’re comfortable recommending Grosvenor Casino to our mobile players.
App
Grosvenor Casino takes a different approach when it comes to mobile apps. Rather than having just one mobile app, they offer different apps for their different betting products. So users can download a standard app for their normal site, which is where you’ll find their slots and most table games, for example. Then you can also download dedicated apps for their live casino, sports betting, and poker.
The advantage of a somewhat personalised app is that you have everything you need and nothing that’s irrelevant. For example, poker players will easily be able to find the casino’s latest poker deals rather than having to trawl through pages of sports betting offers too.
Android App
You can download Grosvenor Casino’s mobile apps from the Google Play Store. The Android apps are powerful and sleek. With just a few swipes you can skip between your account area and popular titles. You can also access their customer support and the full range of deposit and withdrawal methods. On-going maintenance also promptly fixes any bugs and improves the user experience.
We also like that the same strict security protocols are in place on Android devices. So players don’t need to worry about third parties getting access to sensitive information.
Overall, Grosvenor Casino’s Android apps up there with the best we’ve seen.
iOS App
Grosvenor Casino’s iPhone and iPad apps are available to download from the iTunes store. Whilst blogs and forums often highlight technical glitches with mobile casino apps, we experienced no technical issues with Grosvenor Casino’s iOS applications. They are intuitive and clearly designed for mobile users. For example, the menus and sub-menus are easy to flick between. You also have access to some of the casino’s online free play titles, allowing you to test games before you wager real money.
iPhone and iPad app users also get straightforward access to the casino’s customer support, including FAQs. Essentially, the iOS apps allow for a fully immersive user experience. In fact, you can quite easily play Grosvenor Casino games solely from your mobile or tablet device.
High Rollers
Grosvenor Casino is home to some table games allowing high maximum bets. For example, you can wager thousands on roulette and blackjack games. There are also several slot games accepting high stakes too. In fact, some online pokies accept bets of up to £1,500. This makes Grosvenor Casino a great choice for players with deep pockets.
High Stakes Games
| Name | Max Bet |
|---|---|
| Grosvenor Roulette | £100,000 |
| VIP Roulette | £10,000 |
| Blackjack | £5,000 |
| Premium Blackjack | £500 |
| Elephant King | £1,500 |
| Magic Mirror Deluxe II | £500 |
| Queen of Gold | £125 |
VIP Program
Grosvenor Casino run a VIP program where loyal customers can benefit from serious rewards. Their VIP scheme is known as Black Card and unfortunately, it is invitation only. But the good news is that simply depositing funds and playing their casino games will see you accrue loyalty points. Grosvenor Casino’s VIP team regularly review user accounts and will reach out to eligible players.
If you do accumulate enough comp points and reach the required VIP level, you can benefit from:
- Complete account discretion
- A personal account manager
- Invitations to exclusive events
- Enhanced comp point earning
- Exclusive casino chips and vouchers
VIP Levels and Rewards
This VIP program does not have levels or Grosvenor Casino has not provided details on rewards and requirements.Sportsbook
In 2016 Grosvenor Casino launched their integrated sportsbook platform. Grosvenor Sports partnered up with Malta’s highly acclaimed Kambi Group to facilitate access to thousands of daily betting markets across a long list of sports. The sports platform offers a mobile-style display, presenting information clearly on different widgets and menus.
Some of the most popular sports users can bet on include:
- Horse racing
- Football
- Tennis
- Boxing
- Cricket
- Golf
- Darts
- Rugby Union
- Rugby League
- Basketball
- Greyhounds
- UFC/MMA
Live Streaming
On the whole, Grosvenor Casino does not live stream sports events. However, the betting website does stream certain horse races for players that bet a minimum of £1 on those particular races. Those races that will be streamed are promoted on the sportsbook platform so they’re easy to find.
Live Betting
Grosvenor Casino customers can live bet directly from within the sportsbook platform. Simply select Live Right Now from the menu bar on the left-hand side. You will then be presented with a list of all current sports games and available odds. There are usually numerous sports and live odds available at any time.
Cashout
Sports bettors can sometimes cash out part way through a match. This can be a great way to cut your losses or secure winnings during a game. However, the cashout function is only available during some sports games. When it is available, Cash will appear in the Open Bets section.
Scratchcards
There are several scratchcard games available at Grosvenor Casino. Each title comes with clear instructions prior to loading the game. Each title is also available in Demo Play mode. This is a great way to get to grips with their different prizes. Foxin Wins and Scratch 4 Gold were among our favourites.
Poker
Grosvenor Casino is home to a comprehensive poker platform. Select Poker from the menu bar and then follow the on-screen instructions to download their poker software.
Players can utilise generous promotions, poker satellites, and more. Grosvenor Casino also hosts poker tournaments so you can test your skills against amateurs all the way up to professionals. Their nationwide 25/25 series and huge Goliath Poker Tournament are just two of the massive competitions available.
New players will find top tips and guidance on the Poker Blog. There’s even the chance of running into pros on their live circuit, including Joe Beevers, Will Kassouf, and Jeff Kimber. Essentially, poker room enthusiasts will find everything they need to have an enjoyable playing experience, from a variety of competitors to promotions and tournaments.
Deposit Methods
There are several popular deposit options to choose between when funding your Grosvenor Casino account. This includes e-wallets, PayPal, plus debit and credit cards. It’s also good to see the minimum deposit is just £5. However, it’s worth bearing in mind to qualify for most sign up offers you’ll need to make a minimum deposit of £20.
Going forward, we would like to see Grosvenor Casino expand their deposit methods to include Ukash and perhaps some cryptocurrencies, such as Bitcoin.
| Method | Minimum | Maximum | Fee | Time |
|---|---|---|---|---|
| Visa | £5 | £9,999,00 | - | Instant |
| MasterCard | £5 | £9,999,00 | - | Instant |
| PayPal | £5 | £9,999,00 | - | Instant |
| Skrill | £5 | £9,999,00 | - | Instant |
| Neteller | £5 | £9,999,00 | - | Instant |
| Paysafecard | £5 | £9,999,00 | - | Instant |
Withdrawal Methods
Players have a number of options to choose from when it comes to withdrawing funds. We are also happy to see the minimum withdrawal amount is just £10. This is great for budget players who want to swiftly get hold of profits.
Withdrawal times are around the industry average, between 2-5 days. If you haven’t received your winnings within the normal payout time, then contact customer support. Customer service agents are effective in tackling pending withdrawal problems.
| Method | Minimum | Maximum | Fee | Time |
|---|---|---|---|---|
| Bank Transfer | £10 | £15,000 | - | 2-5 days |
| PayPal | £10 | £15,000 | - | 2-5 days |
| Skrill | £10 | £15,000 | - | 2-5 days |
| Neteller | £10 | £15,000 | - | 2-5 days |
| Paysafecard | £10 | £15,000 | - | 2-5 days |
Withdrawal Limit
Not specifiedSupport
Grosvenor Casino offers customer support via live chat, email, and telephone. Their live chat is perhaps the most convenient with wait times of just a few seconds. They responded to all our emails within a few hours too.
Of equal importance is how useful customer support staff are. Thankfully, all of those we interacted with had a solid grasp of the casino’s products. For example, they can walk you through new customer offers, login issues, plus bonus terms and conditions.
You can find the Grosvenor Casino online telephone contact number and relevant email addresses below.
Telephone
Live Chat
To access their live online chat, simply select Contact Us from the bottom of the homepage.
Skype
There is no Skype support available.Other Support Options
You can also see the FAQ and Complaints sections for further help.
FAQ
Why does my withdrawal still show as pending?
When you request a withdrawal it will go into a Pending status. It can take a few days for withdrawals to be processed by Grosvenor Casino’s accounts team. There are security checks and other protocols they have to follow before they can release funds. However, winnings are usually received between 2-5 days following a payout request. Once they have left Grosvenor Casino the status will change to Withdrawal Confirmed.
Why are the games not loading?
There are several reasons why casino games may not be loading. Firstly, you should check that Adobe Flash player is installed. Secondly, it may be that your computer’s cookies are interfering with the game. So you may need to delete these and try again. Lastly, it could be that the game itself is experiencing technical difficulties or undergoing maintenance. In which case, simply reload the game a short while later. If you are still encountering technical difficulties, get in contact with Grosvenor Casino via their live online chat, email or telephone support.
I have a deposit limit set on my account. When can I next deposit?
The deposit limit is set on a rolling basis and runs from the moment you last deposit funds into your Grosvenor Casino account. For example, if you have a £50-per-day limit and deposit £50 at 13:00 on a Monday, then you cannot deposit more funds into your account until 13:00 on Tuesday. Similarly, if you have a per week limit and you deposit £50 at 13:00 on a Monday, then you won’t be able to top up your account until 13:00 the following Monday.
However, you can extend your deposit limit, although there will be a 24-hour delay until the new limit comes into effect. If you wish to decrease your limit, the new limit will take effect straight away.
How do I close my account?
Closing your Grosvenor Casino account is straightforward. Simply get in contact with the customer service team via their live online chat, email or telephone.
How do I verify my account?
To verify your Grosvenor Casino account, you will need to send in copies or digital photos of the following:
- A passport, driving license or birth certificate
- A utility bill or card statement from the last three months
Send in your documentation to verifyme@grosvenorcasinos.com. Alternatively, send it by post to the address found further below.
Where can I find all available promotions?
You can find the latest vouchers and no deposit bonus codes by heading to My Account and then clicking the Promotions Tab and Bonus History. From here you will be able to view current bonuses you are taking part in too.
Does Grosvenor Casino accept US players?
No, Grosvenor Casino does not accept players from the United States. See our list of US Online Casinos for alternatives.
Is Grosvenor Casino good?
Yes. We have given Grosvenor Casino a high 88% rating in our review, which means that most players should be happy there.
Read our Grosvenor Casino review for all details and offers.
Does Grosvenor Casino accept PayPal?
Yes, Grosvenor Casino accepts PayPal payments, both for deposits and withdrawals.
License
The online gambling company holds two gaming licenses. One is from the highly reputable UK Gambling Commission. The other is from a licensing body based in the Channel Islands. Both demonstrate Grosvenor is a legitimate online casino.
Licensed By
Languages
- English
Currencies
- Euro
- British Pound
Company
| Name | Rank Group Casinos |
| Established | 2007 |
| CEO | Alan Morgan |
History
Grosvenor Casinos have run successful land-based casinos since 1970. They have over 50 locations in London, Reading, Leeds, and Manchester, to name but a few. Yet it wasn’t until 2007 that head office decided to take their games and products online. They were quickly offering over hundreds of casino games on their integrated platform, including slots, table games, and live gaming. Essentially, headquarters have a long history in the casino industry, so it’s perhaps unsurprising that their digital betting products are so comprehensive.
In more recent years the founders have taken steps to improve their offering further. They have released a dedicated mobile app, expanded their customer support, and distribute a newsletter with the latest news and coupons.
Contact
Head Office Address
Grosvenor CasinoPO Box 70695
London
SW1P 9ZR
Map
If you are looking for customer service, please see the Support sectionComplaints
If you have complaints related to Grosvenor Casino, please contact us using the form below and we will forward these to the casino and try to assist in resolving any problems you might have.
Complaints and Resolutions
Grosvenor Casino's welcome bonuses and other promotions come with certain terms and conditions. For example, in this case, the online casino had just reeled out a new offer that could be claimed when a player downloads their app for the first time. But because the player in question had already downloaded the Grosvenor Casino app months ago, they could not claim this new sign up bonus.
When one of Grosvenor's Casino games malfunction, management contact the relevant software supplier as soon as they become aware of the issue. Also, as they did in this case, Grosvenor Casino returned the lost winnings to the player who had taken screenshots to prove the issue.
Grosvenor Casino run thorough security checks on their players, as per licensing conditions. So if a player fails to send in the requested documentation to prove their identity, the online casino may block their account, as they did in this case.
Submit Complaint
Responsible Gambling
You can tell management value their corporate duty to promote responsible gaming even from the initial online registration stage. This is because as soon as you join Grosvenor Casino you’re asked if you want to set a deposit limit so you can manage your spending.
If your online gambling activity does get seriously out of hand you also have the option of self-exclusion. Simply contact customer support and they can temporarily block your account for six months or more. Throughout this period you won’t be sent any casino news with deposit bonuses or vouchers.
Head to their Responsible Gambling section from the bottom of the homepage and you’ll also find contact details for helpful organisations, including GamCare. Importantly, Grosvenor Casino imposes an age restriction so players under 18 cannot use any of their gambling products.
Essentially, the owners and CEO go above and beyond to promote safe play on their betting site.
Security
Each page on Grosvenor Casino’s desktop and mobile website utilises sophisticated encryption tools. This prevents malicious access to any information sent between players and the online casino. Head office also only facilitate access to secure payment methods. Essentially, users can be rest assured Grosvenor Casino is a legitimate site where personal and payment information will be kept private.
Affiliate Program
Grosvenor’s affiliate program offers 35% commissions. Once you sign up, you’ll get a friendly affiliate manager, email and display marketing support, plus comprehensive reports. All of which are designed to maximise your exposure and boost conversion rates. Their affiliates program also offers flexible rewards so you can find a remuneration plan that suits your needs.
News
A big announcement from Net Entertainment has come recently with news that they will be offering a Perfect Blackjack live dealer game. What’s more is that this title will initially debut only at Grosvenor Casino for a period of time before it’s available at the rest of the brands that NetEnt has a live dealer casino deal with.
If you're looking for top new slot games with exciting features and cutting-edge gameplay, then take a shot at Grosvenor's new pokies. Multiple new titles have been added to the online casino recently. Use the search bar to locate the following games or look for the New banner across the game's thumbnail:
- Lucky 8 Fortune Cat
- Amazon's Diamonds
- Book of Ra Magic
- White Rabbit
- Chilli Heat
- Asgard
Grosvenor Casino has recently introduced a whole host of new jackpot slots to their site. Among the new additions, which can be found by selecting Jackpots from the main menu, are the Megajackpots series. These progressive jackpots have been known to reach seven figure sums and have made some huge casino winners.
So now Grosvenor Casino customers will be able to test their fortune on:
- Cleopatra Megajackpots
- Siberian Storm Megajackpots
- Megajackpots Wolf Run
- Megajackpots Golden Goddess
- Megajackpots Isle O' Plenty
- Megajackpots Star Lanterns
Rank, the company that owns the land-based and online betting site Grosvenor Casino, has seen a 15% drop in shares in the last three years. A reduction in consumer spending and a series of big wins have led to the company's net worth and profits dropping. But while this may not be the best news for the company owners, it's a promising sign to players at Grosvenor Casino that some punters are having fantastic luck. So perhaps now is the time to see if you can join the lucky streak...
Online players have the opportunity to participate in Grosvenor Casino's Poker Tour. There are 30 destinations spread across the UK, giving online betters the perfect opportunity to test their skills in a land-based casino. Perhaps the most appealing part of the competition though is the guaranteed £100,000 first prize! Buy-ins range from £26 to £2,140.
Simply head over to the betting website to see where the next event is and the entry requirements.