Casino Heroes Review
Global Gaming Awards 2018
We love Casino Heroes refreshing approach to online gambling. The casino has successfully managed to blend betting with fun and interactive online play. Casino Heroes is exciting from start to finish and players don't need to be fantasy fanatics to appreciate this casino with a twist.
Casino Heroes Bonus
Summary
| Website | |
|---|---|
| Rating | |
| Started | |
| Pros | |
| Cons | |
| Deposit Methods | |
| Withdrawal Methods | |
| Currencies | |
| Languages | |
| Licenses | |
| Games | |
| Software | |
| Awards | |
| Support | |
| Company |
Top Jackpots
Introduction
( Click to Enlarge )
Casino Heroes, the successful rebrand of Casino Saga, offers a quirky alternative to your generic online casino. Whilst they still offer a fantastic array of casino games, the gambling site is adventure themed. So new players embark on a quest, battling bosses and conquering regions to collect free and winnings. Unsurprisingly, reviews of Casino Heroes are superb. Even from the login page, the website captivates fantasy enthusiasts. Then there’s the excellent no deposit bonuses, outstanding mobile apps, on-hand customer support and world-class slots, roulette and blackjack games. In fact, it quickly becomes apparent that this Malta-licensed betting company succeeds in offering a fresh twist on digital gambling.
Keep reading our detailed breakdown of Casino Heroes to unearth irresistible sign-up promotions, no deposit bonus codes for 2024, top tips and more.
Island Adventures
The adventure starts with your own avatar who joins you on legendary quests across three islands unearthing prizes and casino games.
The three fanciful regions where you will do battle are:
- Treasure Island
- Rock of Riches
- Mythical Mountains
Each game and spin contributes towards your island progress and you must win a Boss Fight to move onto the next island. But don’t worry, you’ll have weapons, health, and other useful tools in your Treasure Chest. Of course, there’s also mystery prizes and quirky curveballs to keep things exhilarating. But we don’t want to spoil all the surprises, so you’ll have to explore yourself!
Awards
Despite their short history, Casino Heroes has already accumulated several prestigious awards. These accolades from industry experts are a fantastic way to tell the online casino is heading in the right direction.
- 2018 - "Product of the Year" - Global Gaming Awards
- 2016 - "Rising Star" - EGR Operator Awards
- 2015 - "Most Innovative Startup" - EGR Operator Marketing & Innovation Awards
- 2015 - "Finalist, Rising Star" - EGR Operator Awards
Games
The range of games at Casino Heroes is around the industry average. Players will find favourites, such as online pokies, table games, video poker, and live casino titles. All of which promise numerous classic and modern variations. However, there simply isn’t the wide selection of products found at some other betting sites. For example, players won’t find:
- Bingo
- Sports
- Craps
- Keno
- Scratchcards
- Online multiplayer poker
Having said that, it’s worth noting that there is an advantage to Casino Heroes modest offering. Namely that some online casinos extend their reach too far, offering lots of average games. But by concentrating their efforts on a select few types of casino games, those Casino Heroes does offer are of the highest quality.
Devices
Players can access Casino Heroes games and products from all popular devices.
- Windows/PC
- Mac
- Linux
- Android
- iPhone
- iPad
Software
Casino Heroes has some of the biggest names in the casino software space on their books, including NetEnt and Evolution Gaming. The result is that state of the art visuals, superior sound, and first-rate gameplay can be found in nearly all Casino Heroes titles. So by calling on software market leaders, the gambling website is able to offer its customers the latest and greatest betting products.
In addition, with so many software providers at work users get tremendous variety, catering to different styles and preferences. We also love that the software developers in tandem with Casino Heroes are frequently updating the platform with thrilling new titles.
Slots
Casino Heroes is home to a splendid rendition of slots from first-rate software suppliers, including Betsoft and Microgaming. There are hundreds of titles to choose from, themed around everything from films and space to locations and fantasy creatures.
We also like how you steer your island journey by playing certain games. So the likes of Twin Spin, Magic Portals and Dead or Alive may all help you march on from your adventure start line at Heroes Ville. Then the further you progress the more inspiring online pokies you may unlock, including an exquisite selection of three-reel and five-reel slots.
Blitz Mode
Casino Heroes has introduced a feature called the ‘Blitz Mode’, which promises to supercharge your favourite slot game and tweak them to fully utilize your smartphone’s resources.
If you are already familiar with it, you can try it by playing popular games such as Jack and the Beanstalk and Gonzo’s Quest that have plenty of in-game features and which take advantage of this feature.
What Is Blitz Mode?
Blitz Mode is a feature that’s recently been introduced in a few slots offered at Casino Heroes. It helps slots players get the most from their favourite slot game by allowing individual aspects of the game to be altered, including the game’s speed.
Through the Blitz Mode, you’ll still be able to access all the features of the game including the bonus games, graphics, return to player percentage and same chances of winning. What changes, however, is the speed at which the reels spin, which is set at 6× faster the normal speed. This increased speeds add more adrenaline and fun to the game and enables you to win much faster.
How it Works
You can soon be spinning any one of the slot games at Casino heroes in the Blitz Mode in just a matter of seconds. All you need to do is:
- Under the casino lobby, scroll down to the ‘Games with Blitz Mode’ section
- Select your favourite slot game
- Activate the Blitz Mode by clicking/tapping on the ‘Play Blitz’ button (you can only do this if you have an account at Casino Heroes)
- Set the number of spins and stake you’d like to wager
- Click on spin to play the game
This collaboration between Casino Heroes and NetEnt has proved popular among players and follows on from similar innovations between the two in the past. Give it a try!
Best Slots
These are some of the best slots offered by Casino Heroes, based on our opinion and popularity with players.
After extensive testing, several slots in particular kept us captivated for longer than we’d like to admit, including:
- Book of Dead – Join the archaeological adventurer, Rich Wilde, on his quest for riches in Egypt. Help locate three golden books while capitalising on enticing bonus features and you’ll be gripped from start to finish.
- Twin Spin – This new-age video slot from Net Ent is superb and now comes with a reel synchronisation feature to help bolster your chances of winning. In fact, this Vegas-style slot delivers 243 ways to win and superior gameplay throughout.
- Vikings Go Bezerk – This alluring game sees you take on raging Vikings. Fill the rage meter and this slot goes into bonus mode. The Golden Treasure Chest and cash prizes are sure to tickle your fancy. This five reel slot game is simply epic.
Slots Examples
- Extra Chilli
- Pirates Charm
- Wild Heist
- Legacy of Egypt
- 40 Joker Stacks
- Fuitoids
- House Doom
- Sweet Alchemy
- Wild Wheel Big Money
- Lucha Maniacs
- White Rabbit
- Joker Strike
- Moon Princess
- Reactoonz
- Gemix
- Sevens & Fruits
- Super Flip
- The Wild Chase
- Crystal Land
- Viking Runecraft
- Finn and the Swirly Spin
- Piggy Riches
- Jack and the Beanstalk
- Fruit Shop
- Route 777
- Fire Joker
- Victorious
- Claws vs Paws
- Archangels Salvation
- Big Bad Wolf
Roulette
Experience the roulette rush on over 20 top titles from Casino Heroes. The first thing we noticed was the range of roulette games on offer. The gambling site hosts roulette favourites, including European Roulette and Double Ball Roulette, plus other interesting titles, such as Lightning Roulette.
You can spin for as little as £1 or as much as £5,000. There is even the option to practice for free as you build your confidence. We also like the accessibility on offer. You can play roulette games from your computer or mobile at any time of the day or night. It’s also reassuring to see payout percentages stretching to the high nineties. Lastly, we like that every table is tracked, allowing you to see precisely how much you’ve spent and won.
Blackjack
Players will love the variety of blackjack games at Casino Heroes. There are single hand and multi-hand possibilities, party tables, diamond VIP tables and more. Needless to say, we were impressed with the sheer variety on offer. All live and non-live blackjack games are supplied by NetEnt, Play’n GO and Evolution Gaming. The result is sleek and intuitive gameplay from the moment you load the title until you withdraw your winnings.
Table Games
Players can choose from over 20 table games at Casino Heroes. The betting site has done a fantastic job at catering for different tastes and bankrolls. For example, there is Caribbean Stud, Red Dog, and Pontoon, plus numerous blackjack and roulette options. And within those games will be up to three variants allowing different stakes, keeping both conservative players and high rollers content.
Video Poker
There are 15 video poker games available at Casino Heroes. All are brought to life by NetEnt and Play’n GO. Although 15 titles may not sound excessive, this modest collection has all the usual suspects, such as Deuces Wild, Jacks or Better and Bonus Poker. There are even a couple of quirky extras, such as Jackpot Poker and Kings or Better. All video poker games are available on mobile devices as well as the full desktop website.
Video Poker Games
| Total | Jacks or Better | Deuces Wild | Joker Poker | American |
|---|---|---|---|---|
| 15 | 3 | 2 | 1 | 2 |
- Jacks or Better
- Jacks or Better 1 Hand
- Jacks or Better Double Up
- Joker Wild 1 Hand
- Joker Poker
- Deuces Wild
- Deuces & Joker Wild
- Joker Wild Double Up
- All American 1 Hand
- All American Double Up
- Deuces Wild 1 Hand
- Jackpot Poker
- Kings or Better
- 10's or Better
- Double Bonus
Live Casino
The Live Casino offering at Casino Heroes exceeds most other betting sites. Players can choose from party tables to platinum VIP tables in blackjack, roulette, baccarat, and casino hold’em. All titles are provided by the market-leading Live Casino supplier, Evolution Gaming. This ensures an intelligent infrastructure and an immersive user experience.
Baccarat
There are numerous baccarat games for players to try their hand at, from Speed Baccarat to No Commission Baccarat and Baccarat Squeeze. In fact, with eight titles on offer, Casino Heroes exceeds the choice found at some other online casinos. We also like that stakes range from just £1 up to £10,000. In addition, all Baccarat games load effortlessly and are free from frustrating technical glitches and delays.
Jackpots
There are around 25 jackpot games to choose from at Casino Heroes. We found some industry favourite progressive jackpots, such as Mega Moolah and Mega Fortune. But we also like some of the less well-known options, such as Sweet 27 and Matsuri, that also promise decent prize funds.
So for those wanting to be the next jackpot winner and a legend on blogs and forums, Casino Heroes have ample jackpot opportunities.
Top Progressive Jackpots
All Jackpot Games
- Holmes & the Stolen Stones
- Divine Fortune
- Lady of Fortune
- Mega Fortune
- Aztec Warrior Princess
- Royal Masquerade
- Prissy Princess
- Hall of Gods
- Mega Moolah
- Enchanted Meadow
- Jade Magician
- Sweet 27
- Fortune Teller
- Leprechaun Goes To Hell
- Power Force Villains
- Power Force Heroes
- Enchanted Crystals
- Cosmic Fortune
- Fruit Bonanza
- Matsuri
- Super Lucky Frog
- Jackpot Poker
- Mega Joker
- Arabian Nights
Jackpot Winners
| Name | Amount | Game | Date |
|---|---|---|---|
| Dutch player | €156,687 | Divine Fortune | March 27 2018 |
| Australian player | €487,000 | Divine Fortune | February 6 2018 |
| Finnish player | €59,989 | Fortune Teller | August 26 2016 |
Mobile Casino
All Casino Heroes products and services can be accessed from their mobile optimised site. Menus, thumbnails, logos, and search bars have all been carefully reformulated to deliver an optimal user experience. We were also pleased to see you can deposit and withdraw funds from the mobile site. In addition, players can access the live chat support with ease.
Whilst virtually all slots and table games worked effortlessly during mobile testing, Thunderstruck, Starburst and Gonzo’s Quest were among the most mobile friendly.
Overall, management has clearly recognised the surge in mobile betting and have adjusted their casino games and services accordingly. Therefore we’d be happy to recommend the online casino to mobile players.
App
The Casino Heroes mobile app offers an enhanced user experience from their standard mobile-optimised site. The powerful application delivers their full range of casino games, including the best slots and their Live Casino. Players can also select their avatar to head to their account area, as well as track their progress, navigate new islands and use promotions.
Overall, we found their mobile app to be up there with the best in the industry, maintaining the same sleek visuals and intuitive feel as the full desktop site. As a result, the app is perfect for mobile only gamblers or those who simply want an app to complement desktop play.
Android App
There is currently no Casino Heroes app for Android (APK) devices. However, there are plans to release an app that players will be able to download from the Google Play Store in the future.
iOS App
You can download the Casino Heroes app from the iTunes Store. Once downloaded, you can browse over 500 casino games and march on through any of the three rousing adventures. Navigation has been kept straightforward and with just a few swipes you can dance between your account area, casino games and Boss Fights.
Overall, we were impressed with the quality of the iPhone and iPad apps. They promise the same sublime gameplay found on their desktop site. Also, regular maintenance helps to continuously enhance the mobile experience.
High Rollers
Casino Heroes is home to a number of slots and table games that allow high maximum bets. In fact, players can choose between VIP tables, live and non-live titles, plus online pokies promising stakes of up to £200. Their selection of high stakes slots, in particular, stood out towards the higher end of the industry scale.
High Stakes Games
| Name | Max Bet |
|---|---|
| Baccarat Squeeze | £10,000 |
| Blackjack Grand VIP | £5,000 |
| Aloha! | £200 |
| Archangels: Salvation | £200 |
| Spinata Grande | £200 |
VIP Program
Casino Heroes does offer a VIP program of sorts, but there is certainly room for improvement. For example, many betting sites display clear VIP levels, explaining specifically how to collect loyalty points. Players then know precisely what rewards they are entitled to, from free money to bonus coupons.
However, Casino Heroes doesn’t communicate a clear system for accruing comp points to its players. So instead of a regimented scheme, the casino operator will reach out to you once there has been enough activity on your account. Therefore, we would like to see the betting company detail to players exactly how they will be rewarded for their loyalty.
VIP Levels and Rewards
This VIP program does not have levels or Casino Heroes has not provided details on rewards and requirements.Sportsbook
Casino Heroes does not currently offer any sports betting products. Instead the gambling site focuses on delivering the highest quality casino and live casino games.
Live Streaming
No live streaming offered.
Live Betting
No live betting offered.Cashout
No cashout function is offered.Deposit Methods
Casino Heroes offers several popular deposit options. We like that all are secure and that funds will appear in player accounts almost instantly. We were also impressed that the minimum withdrawal amount is just £10. This is lower than some other betting sites.
On the downside, Casino Heroes doesn’t offer as many deposit methods as some larger online casinos. So while there are some E-wallet options, users cannot currently pay via PayPal, Ukash, Bitcoin, or with Paysafecards.
Withdrawal Methods
Casino Heroes could improve their withdrawal offering. Firstly, the list of options is relatively limited. Secondly, payout times can be slow, stretching to five days. This is considerably longer than other online casinos.
On the bright side, the minimum withdrawal amount is low at just £10. In addition, any pending withdrawal problems the casino are quick to help resolve.
| Method | Minimum | Maximum | Fee | Time |
|---|---|---|---|---|
| MasterCard | £10 | £2,000 | - | Up to 5 days |
| Visa | £10 | £2,000 | - | Up to 5 days |
| Neteller | £10 | £5,000 | - | Up to 5 days |
| Trustly | £10 | £5,000 | - | Up to 5 days |
| Skrill | £10 | £5,000 | - | Up to 5 days |
| Zimpler | £10 | £5,000 | - | Up to 5 days |
| EcoPayz | £10 | £5,000 | - | Up to 5 days |
Withdrawal Limit
You cannot withdraw more than €20,000 from your Casino Heroes account per month. So if you do accumulate large winnings, the casino reserves the right to pay-out your winnings in instalments.
Support
Customer service is one area Casino Heroes need to work at. They offer a live chat service and email support. However, the live chat feature is not open 24/7 and there is no phone helpline. The level of support, therefore, is considerably lower than the industry average.
Having said that, response times for their live chat and email support are fast. We also found customer service representatives were extremely knowledgable and eager to help. In fact, they are happy to walk through bonus wagering requirements, app downloads, their deposit options and more.
Overall then, the support Casino Heroes does offer is excellent. But new players that require hands-on assistance at any time may want to look elsewhere.
Telephone
No phone support is offered.Live Chat
Select the menu in the top right-hand corner of the homepage. Then select Live Chat Support. Note live chat opening hours are 09:00-00:00 CET.
Skype
There is no Skype support available.Other Support Options
You can also see the FAQ and Complaints sections for further help.
FAQ
How can I verify my account?
To verify your account, email Casino Heroes with a copy of your photo ID and proof of address. Note the proof of address, such as a utility bill, must be less than three months old.
What can I do if my deposit fails?
The first thing to do is double check your payment details. You may then want to try again in an incognito window. If that fails, you may want to try an alternative deposit method.
What is a Boss Fight and how does it work?
Once you've played across a region, you will have to beat the boss guarding the next island. If you're lucky you can pick up free rubies, treasure and other bonuses to use on the next stage.
What is the pink bar I keep seeing on my account?
This progress bar shows you how far you have travelled across the island. When it hits 100% you're ready to fight a boss.
What are Rubies and what can I do with them?
Rubies are a form of Island currency. They can be used to buy Hero Spins, Super Hero Spins, Mega Hero Spins and other treasure.
I want to explore other Islands, how can I do this?
Select the 'islands' icon and you will be taken to the Island Selector. From there you can chose to continue your quest on any other island.
Does Casino Heroes accept US players?
No, Casino Heroes does not accept players from the United States. See our list of US Online Casinos for alternatives.
Is Casino Heroes good?
Yes. We have given Casino Heroes a high 80% rating in our review, which means that most players should be happy there.
Read our Casino Heroes review for all details and offers.
Does Casino Heroes accept PayPal?
No, Casino Heroes does not accept PayPal payments. See our list of PayPal casinos for options.
License
Despite its relatively short history, Casino Heroes has acquired licenses from some of the most reputable bodies in the digital gambling space. This means players don’t have to worry about the problems associated with fraudulent and morally dubious online casinos.
Licensed By
Languages
- Finnish
- Norwegian
- Swedish
- English
- German
Currencies
- Euro
- British Pound
- United States Dollar
Company
| Name | Hero Gaming Limited Casinos |
| Established | 2014 |
| CEO | Georg Westin |
History
The founder, Georg Westin, boasts over a decade of experience in the digital betting industry. He worked with the likes of Betsafe and Betson prior to becoming the owner of Casino Heroes.
His aim was to deliver the best casino games but mixed with gamification techniques from social games, such as Candy Crush. So in 2014, after a year of designing the entertainment and gambling platform, Westin was ready to bring his vision to the market.
His quirky approach has been met with considerable praise. There simply aren’t other online casinos offering this sort of betting platform. So it’s unsurprising the Scandinavian born company has flourished in its short history, frequently making news headlines. And by all measures, the story of Casino Heroes and its sister sites is only just beginning.
Contact
Head Office Address
Hero Gaming LimitedDingli Street, 53
Tas-Sliema SLM1902
Malta
Map
If you are looking for customer service, please see the Support sectionComplaints
If you have complaints related to Casino Heroes, please contact us using the form below and we will forward these to the casino and try to assist in resolving any problems you might have.
Complaints and Resolutions
Casino Heroes clearly states in its bonus terms and conditions that there can be maximum withdrawal limits. Therefore, you cannot claim any winnings from bonuses above that amount.
You cannot register with Casino Heroes from a restricted country. Using a VPN or providing false information about where you reside may lead to Casino Heroes blocking your account and withholding winnings.
Casino Heroes does not build the casino games themselves. Instead software providers supply the games, which can sometimes run into technical difficulties. If this does happen, speak to the customer service team who will contact the right people and help resolve the issue.
Submit Complaint
Responsible Gambling
Blogs and forums frequently feature players who struggle to keep a handle on their gambling activities. Fortunately, Casino Heroes management take their corporate duty to promote responsible gambling earnestly. So you can set loss and time limits to help give yourself a break. Simply click on your avatar or contact customer support if you want help setting up self-exclusion tools.
The gambling website also displays numerous risk warnings and can direct you to useful safe play bodies, including:
- Betfilter
- GamCare
- Gambling Therapy
- Gamblers Anonymous
Security
Casino Heroes implement SSL encryption throughout their full desktop and mobile sites. In fact, headquarters routinely review security protocols to ensure personal data and information remains secure. The company also only allows secure payment methods. Essentially, the head office run a legitimate company where user security is a priority.
Affiliate Program
Those wondering whether the affiliates program at Casino Heroes is any good will be pleasantly surprised. Firstly, joining is free and there is no negative carry over. The commission-tiered scheme will also see you generate revenue from the moment a player makes their first deposit until they stop playing at the online casino.
Registering is quick and hassle-free, plus Casino Heroes are great at answering questions and offering additional support tools, links and banners.
News
The popular Blitz feature, which allows for ultra-fast slots play, has been given an upgrade at Casino Heroes, Speedy Casino and other Hero Gaming Brands.
Starting September 21st 2018 Casino Heroes no longer accepts new players from the Netherlands, for undisclosed reasons. The reason is most likely the online gambling regulations introduced by the Dutch Gaming Authority, Kansspelautoriteit, in 2017.
The payment method iDeal has also been removed from their payment options, due to its popularity with Dutch players.
Even with a huge slot portfolio, players are always looking for that next hot pokie. Fortunately, Casino Heroes has just rolled out a number of enticing new games to tantalise users. So already emerging as player favourites and well worth a spin are:
- Exotic Cats
- Swipe & Roll
- Penguin City
- Leprechaun Song
- Lightning Horseman
Casino Heroes are introducing a brand new island - the House of Doom. Progress through this new adventure with Play'n GO's new slot with the same name. Accrue points for beating the Island again and again. Who knows, there may even be some exciting prizes for beating the region's three new bosses!
With hundreds of casino games to choose from, finding the best titles can prove challenging. Fortunately, the results of the most popular games of 2018, so far, are in. So if you're struggling for choice, why not try one of these player favourites:
- Starburst
- Divine Fortune
- Gonzo's Quest
- Book of Dead
- Vikings Go Bezerk
- Speed Barracat
- Reactoonz
- Blackjack Party
- Moon Princess
- Twin Spin