Gambling Online Magazine 2006
There are many ways that InterCasino impresses, from their selection of casino games to their VIP program and excellent reputation. Yet we did find that despite their long history, the betting site could still improve their customer support offering, among others.
As arguably the first online casino, InterCasino boasts a wealth of experience and finely tuned betting products. The gambling website promises a vast range of casino games, including the best slots, plus ample blackjack, roulette, and poker. Moving with the times, the betting company has developed fantastic downloadable mobile apps and picked up countless casino awards. Then there’s the exceptional sign-up promotions, welcome bonuses and reputable licenses that deserve a mention. In fact, all of the above have helped capture players’ imaginations from the initial login page. Perhaps it’s no surprise then that InterCasino has over two million players and has paid nearly $16 billion in payouts.
By looking at customers reviews of InterCasino and through our own objective testing, we will ascertain precisely what this industry veteran is doing right to stand the test of time.
At first glance, it looks like InterCasino boasts a long list of prestigious industry awards. However, they received many of their accolades over ten years ago. In recent years it appears the betting site has failed to accrue coveted awards. Whether this is a reflection of new management or the quality of their casino games will be uncovered below.
- 2006 - "Best Casino" - Gambling Online Magazine
- 2005 - "Best Online Casino" - Casino Player Magazine
- 2005 - "Best Casino" - Gambling Online Magazine
- 2005 - "Best Customer Service" - Strictly Slots Magazine
- 2005 - "Best Online Casino for Slots" - Strictly Slots Magazine
- 2005 - "Best Player Reward Program" - Strictly Slots Magazine
- 2004 - "Best Casino" - Gambling Online Magazine
- 2004 - "Fastest Payout for an Online Casino" - Casino Player Magazine
- 2004 - "Customer Excellence" - Online Players Association
- 2003 - "Best Casino" - Gambling Online Magazine
- 2002 - "Best Casino" - Gambling Online Magazine
- 2001 - "Best Casino" - Gambling Online Magazine
InterCasino’s offering of casino games is modest. We were happy to find a long list of table games, including roulette, blackjack, and baccarat. The betting company also features some quirky extras, such as pai gow poker and video poker. But the bulk of InterCasino’s games are online pokies of every variation and style, from a long list of software suppliers.
However, despite being in the casino market since 1996, there remains a long list of products InterCasino does not offer, including:
- Sic Bo
So players who like to dabble in these less-popular games and products may be disappointed.
You will get access to the full range of InterCasino products and games from all favoured devices.
InterCasino uses a long list of the top software suppliers to bring customers variety and high-quality casino games. In fact, it’s reassuring to see so many industry heavyweights, including Evolution Gaming, BetSoft, and NetEnt. This means the betting website will frequently introduce enticing, cutting-edge titles, promising world-class graphics and immersive gameplay.
The InterCasino website has also been designed to complement titles from top software providers. As a result, nearly all games operate in instant play, so can players can choose and load casino games in a matter of seconds.
A highlight of InterCasino’s offering is their plethora of slots. With over 600 classic, video and 3D online pokies to choose between, users don’t need to worry about getting bored. In fact, there are three-wheel and five-wheel slots based on just about everything. There are titles themed around films, music, sports, places, and even fairy tales. BetSoft, Microgaming, and Elk Studios are just some of the market-leading software suppliers who craft InterCasino’s popular slot games.
Even without an InterCasino newsletter, you will swiftly notice the website frequently add new slots to their site. As a result, InterCasino is the place to go for state-of-the-art slot games.
These are some of the best slots offered by InterCasino, based on our opinion and popularity with players.
After considerable testing, a few online pokies, in particular, kept us glued to our screens, including:
- Crystal Forest – This five-reel slot from WMS captivated our imagination from the start. The immersive gameplay and enticing fairies keep you hooked while the opportunity to win multiple times on every spin is simply too much to resist.
- Zeus 1000 – This splendid slot from WMS sees you unearth Ancient Greek Artefacts to get your hands on treasure and bonuses, including free spins. In few slots do you come face to face with Greek gods and so many tantalising bonus features.
- Eye of the Kraken – Play’n Go tick every box with this powerful video slot game built around hair-raising stories of the infamous sea monster. So plunge into the deep for a chance to discover dazzling riches and enticing extras.
- Super Heroes
- Dragon Born
- Frozen Diamonds
- Queen of Riches
- Dragon Palace
- 88 Fortunes
- Reel Spinner
- Book of Dead
- Robin Hood Prince of Tweets
- The Rift
- Football: Champions Club
- Bar Bar Black Sheep
- Neon Staxx
- Kings of Cash
- Gods of Giza
- Royal Masquerade
- Hot as Hades
- 1Can 2Can
- Hound Hotel
- Kitty Cabana
- Break Away
- Bingo Billions
With around 30 roulette titles available, InterCasino’s offering is plentiful. Players can choose between traditional variants, such as American, European and French roulette, as well as some unusual extras, including Key Bet Roulette and PnG Triple Bonus Spin Roulette.
Several top software providers supply InterCasino with their roulette games, from SG Interactive to NetEnt and Gamevy. So players can choose between different styles while still benefiting from cutting edge-graphics and gameplay. Also, payout percentages for many roulette titles are up there with the best in the industry.
On the downside, the online casino fails to offer turbo and multi-wheel roulette games. For that reason, the betting website doesn’t bring as many roulette variations to the table as some other online casinos.
InterCasino’s blackjack selection is superb. With nearly 50 live and non-live titles, the online casino far exceeds the offering found at your average gambling site. Players will find all the standard games, from Classic Blackjack and Double Exposure Blackjack to enticing extras, such as Relax Blackjack and Side Bet Blackjack.
Players of all bankrolls are catered for. With minimum bets starting at just 10p and maximum bets reaching £5,000. The majority of blackjack titles are brought to life by Evolution Gaming and Play’n GO. As a result, players experience immersive gameplay, complete with rich visuals and crisp sound.
There is an extensive choice of table games at InterCasino. Simply select the Table Games tab and you will find numerous classic and quirky variations of roulette, blackjack, and baccarat. You will also find Caribbean Stud, Red Dog and Let it Ride Poker, among others. Visuals, sound and user experience are all impressive. So both new players and current customers will be content with the selection of tables games on offer.
Players can choose from a dozen video poker games. You’ll find popular titles, such as Jacks or Better and Deuces Wild. There are also several niche extras, such as 10 Play Draw Poker and Game King Bonus Poker. So whilst video poker enthusiasts won’t be blown away, there is ample choice for the majority of users.
Video Poker Games
|Total||Jacks or Better||Deuces Wild||Joker Poker||American|
- Jacks or Better Multi Hand
- Deuces Wild Multi Hand
- Jackpot Poker Multi Hand
- Play4 Joker Poker
- Double Double Bonus Video Poker
- Game King Bonus Poker
- Game King Double Bonus Poker
- Game King Double Double Bonus Poker
- Game King Jacks or Better
- 10 Play Draw Poker
- 5 Play Draw Poker
- Triple Draw Poker
The Live Casino found on the betting website is exceptional. The industry gold standard for Live Casinos, Evolution Gaming supply many of the titles. This ensures players get premium quality gameplay. But InterCasino also offers 11 HD titles from NetEnt. These additional live casino games are geared more towards high rollers, allowing bets of up to £75,000.
All the live dealers we encountered were courteous and friendly. We also like that many of the titles display the hands, wins and losses of previous players at the table. This helps create an interactive feel during play. Overall, the Live Casino exceeds that on the table at many other gambling sites.
InterCasino is the place to go for huge progressive and non-progressive jackpots. In fact, blogs and forums are often alight with InterCasino winners. The online casino has actually broken worldwide jackpot records, paying out almost $16 billion in its history.
Top Progressive Jackpots
All Jackpot Games
- MegaJackpots Siberian Storm
- MegaJackpots Isle O'Plenty
- Enchanted Meadow
- Wild Blood
- Bell of Fortune
- Dragon Ship
- Arabian Nights
- Jewel Box
- Hall of Gods
- Ninja Fruits
- Jackpot Poker
- MegaJackpots Golden Goddess
- MegaJackpots Star Lanterns
- MegaJackpots Wolf Run
- Sweet 27
- Cloud Quest
- Holmes & the Stolen Stones
- Grim Muerto
- 7 Sins
- Cosmic Fortune
- Divine Fortune
- Mega Fortune
- Mega Moolah
- Mega Moolah Isis
- Jade Magician
- MegaJackpots Cleopatra
|Cristina||$53,390||Holmes and the Stolen Stones||May 26 2016|
|Amber||$1,300,000||Native Treasure||May 15 2015|
|Yuji||$605,428||Millionaires Club III||July 9 2013|
|Swisi||$298,115||Rags to Riches||January 14 2013|
|Noura||$935,100||Millionaires Club||November 28 2011|
|David R.||$4,205,734||Millionaires Club III||June 19 2011|
|Lorraine||$388,312||Millionaires Club III||October 20 2009|
|Obaesso||$8,014,515||Millionaires Club||May 15 2007|
|Jon R.||$1,768,563||Millionaires Club||December 16 2005|
|Richard R.||$1,067,836||Millionaires Club||July 27 2005|
InterCasino’s mobile offering is outstanding. You can access the casino via a browser on your mobile and tablet devices. The mobile-optimised site operates in HTML5 and is intuitive and fully responsive. The layout has been simplified and access to different casino games made straightforward with a search bar.
There are over 400 premium-quality mobile games available. Players will find slots, progressive jackpots, roulette, blackjack, and baccarat titles. Importantly, you can also access your account area, making it easy to set safe play limits. Lastly, players can deposit and withdraw funds using all payment methods during mobile play.
Players can also get a free download of the InterCasino app for iPhone, iPad and Android devices. The mobile app maintains the same clean look found on the full desktop site, complete with sections having their own personal tabs. We found navigation straightforward and the app capable of rivalling those on offer at other online casinos.
Unfortunately, you cannot download the Android app from the Google Play Store. This is because of limitations set out by Google around real-money betting apps. However, you can retrieve the application manually. So you can download the Android (APK) app on the InterCasino website and then permit the installation of applications from ‘unknown sources’.
Despite the tricky download process, the Android app works faultlessly. You will get the full free games download and can trial many titles in practice mode. In addition, all deposit options are available and you can access live chat support from within the app too.
You can download the app for iPads and iPhones from the iTunes Store. Downloading the software is straightforward, but requires iOS 9.3 or a later version. Bonuses, live casino games and fantastic promotions are all available on the iPad and iPhone app.
We also like that if you encounter any technical issues and go offline, you won’t lose your bonus spins and progress. Regular maintenance also ensures the user experience and gameplay is continuously improving.
InterCasino is the gambling site to register with if you’re a high roller. Not only are there table games allowing maximum bets of £75,000, but you can also find slots taking stakes up to £500. These maximum bets are actually double the amount allowed at many other online casinos.
High Stakes Games
|Live Roulette PRO||£75,000|
|Dr. Jekyll Goes Wild||£500|
|Temple of Tut||£250|
InterCasino offers a fantastic loyalty program. Once you accumulate enough loyalty points and hit VIP levels, you can benefit from numerous exclusive privileges. These rewards can include enhanced no deposit bonuses, luxury trips around the world, and a personal Account Manager. If free casino money isn’t enough, you may also receive access to exclusive online pokies and other casino games.
The downside is that entry to InterVIP is by invitation only. So management routinely reviews player activity and if you are granted access your membership will be assessed monthly along with any associated offers.
We have to say InterCasino is one of the betting sites promising the best rewards for collecting comp points. I mean which other online casinos reward loyal players with centre court tickets to Wimbledon, trips to the F1 in Monaco or holidays to Carnival in Rio?
VIP Levels and RewardsThis VIP program does not have levels or InterCasino has not provided details on rewards and requirements.
InterCasino does not offer any sports betting products. As the name suggests, the betting site focuses on offering first-rate casino and live casino games instead.
No live streaming offered.
Live BettingNo live betting offered.
CashoutNo cashout function is offered.
Players at InterCasino have several deposit methods to choose from, including E-wallets and Paysafecards. Whilst there isn’t an excessive list of deposit options, they have most of the standard methods available. They could improve their offering by facilitating PayPal and Ukash payments, plus provide options to deposit funds via Bitcoin.
The minimum withdrawal amount is around the industry standard at £20. Players will appreciate that all deposits will appear in their InterCasino accounts almost instantly.
InterCasino doesn’t perform as well as other betting sites when it comes to withdrawals. Firstly, the minimum withdrawal amount for all methods is relatively high at £25. Secondly, the maximum withdrawal limit is fairly low at £2,000.
On the plus side, withdrawal times are rapid, particularly for E-wallets, promising almost instant withdrawals once payments have been processed. Also, we found customer support quick to help tackle any pending withdrawal problems. Lastly, it was good to see zero withdrawal fees, which can cut into winnings at other online casinos.
|Bank Transfer||£25||£2,000||-||2-5 days|
Withdrawal LimitNot specified
Unfortunately, we were disappointed by InterCasino’s customer support. Despite winning awards in the past, their customer service appears to have declined.
The betting site does offer a live chat service, email and telephone support. However, they are not open 24/7, unlike many other sites. Instead, phone and email support are available between 07:00-21:00 (GMT). In addition, phone support is only available to customers in the UK, Germany, and Austria.
Having said that, we did find the customer service agents we spoke to fairly knowledgeable. For example, they were happy to walk through the verification process, any software downloads, plus explain the terms and conditions around welcome offers. They were also happy to help you set safe play limits.
We also appreciate that the wait time for their live chat is normally less than a couple of minutes and they typically respond to emails within a few hours. Plus, their live chat service directs you to the relevant department at the beginning, hopefully expediting your query.
Overall then, InterCasino’s customer support has both pros and cons. But we would say that new players who require significant assistance, especially outside of 07:00-21:00 (GMT), may want to consider other gambling sites instead.
Live chat is available between 08:00 - 21:00 (GMT). Simply select the InterCasino logo from the top right-hand corner of the screen to launch chat support.
SkypeThere is no Skype support available.
Other Support Options
How do I join InterCasino?
Simply select Join Now from the bottom of the homepage and follow the on-screen instructions. You will need to enter basic contact details and agree to the casino's terms and conditions.
Cam I have more than one account?
You cannot open more than one account at InterCasino. To do so would be in direct breach of their terms and conditions. Therefore, opening an additional account may result in winnings being withheld.
Is the casino guaranteed to be fair?
Headquarters make a point to only work with fair suppliers and operators. So all casino game results are generated via a computer Randomised Number Generator (RNG).
How do I withdraw money from InterCasino?
Head to My Account and then select Withdraw. Note the withdrawal method must be the same as the one used to deposit funds. InterCasino may also request documentation to verify your address and identity.
Do I need to create a new account from my mobile device?
You do not need to create a new mobile account. You can log in with the same account credentials you use on the desktop site.
What happens when my game is disconnected in the middle of a round?
If a slot game is disconnected mid-round, any wins will automatically be credited to your account. If you won bonus spins, you will be able to continue with your bonus spins still available.
Does InterCasino accept US players?
No, InterCasino does not accept players from the United States. See our list of US Online Casinos for alternatives.
Is InterCasino good?
Yes it's decent. We have given InterCasino a medium high 78% rating in our review. Most players should be happy playing here.
Read our InterCasino review for all details and offers.
Does InterCasino accept PayPal?
Yes, InterCasino accepts PayPal payments, both for deposits and withdrawals.
InterCasino is a legitimate company holding several prestigious licenses from reputable bodies. As a result, players are afforded certain legal protections should they encounter certain problems.
- British Pound
- United States Dollar
InterCasino has extended its reach over the years, however, several countries of note are still restricted, including the US, Australia, and France.
|Name||Dumarca Gaming Ltd|
Founder Billy Scot helped bring InterCasino to life in 1996, along with Cryptologic, a subsidiary of WagerLogic. Then in 2012, the betting site was back in the news when Amaya Gaming acquired Cryptologic and Wagerlogic. Fast forward to February 2014 and the Intertain Group was formed with the acquisition of WagerLogic and CryptoLogic, including the InterPoker, InterBingo, and InterCasino brands.
Gambling blogs and forums again were often alight with news in following years as the Intertain Group acquired top UK bingo sites, including Dumarca Holdings Limited, who owned Vera&John Group, plus Botemania, Starspins, and Jackpotjoy from Gamesys Limited.
In April 2016 the Intertain Group launched a brand new website and the Plain Gaming platform. January 2017 then saw the Intertain Group floated on the London Stock Exchange as Jackpotjoy Plc.
On top of bold strategic moves, InterCasino has flourished after intelligent marketing campaigns and online adverts. The CEO has also been savvy in promoting sister sites and ensuring brand cohesion.
Head Office AddressDumarca Gaming Ltd
The Emporium, Level 4
St Louis Street
Msida, MSD 1421
MapIf you are looking for customer service, please see the Support section
If you have complaints related to InterCasino, please contact us using the form below and we will forward these to the casino and try to assist in resolving any problems you might have.
Complaints and Resolutions
InterCasino is bound by licensing agreements to verify documentation and take anti-fraud measures. When players do not send in the correct documents or tamper with them, then the gambling site may withhold winnings.
It clearly states in InterCasino's terms and conditions that using a VPN is not allowed. Unfortunately, many players still attempt to mask their location this way. If found out, the betting website is entitled to hold onto any winnings and block player accounts.
Whilst InterCasino does offer a number of self exclusion tools, players still have some responsibility to ensure they do not repeatedly request that customer support re-open their account or lift limits. If you do not state that your account was closed because of responsible gaming issues then the betting site may unlock your account on request, and you could then lose funds.
Head office embraces their corporate responsibility to encourage responsible gambling. The casino offers a free online self-assessment test to help players determine whether their gambling behaviour is healthy.
But even more useful is the number of self-exclusion tools. Head to Gaming Limits and you can impose a cooling off period, plus deposit restrictions. Alternatively, contact customer support to help you set gaming limits.
You can also view your account history. This allows you to see precisely how much you’ve spent, lost and won over a set period.
Lastly, InterCasino provides contact details for a number of useful independent organisations, including:
- Gambling Therapy
- Gordan Moody Association
- Gamblers Anonymous (GA)
All information sent between players and InterCasino is encrypted with 256-bit Secure Socket Layer (SSL) technology. Regardless of payment method, all banking data is also encrypted and not kept on the gambling site’s systems. Instead, the casino stores just a ‘token’ used to reference payment options for future payments.
Note the same sophisticated security protocols are in place throughout InterCasino’s mobile apps and mobile-optimised website. So players rightly concerned about user security can relax at InterCasino, as the owners have always kept online security a priority.
With decades of experience, it’s no surprise InterCasino has crafted a splendid affiliates program. The gambling company promises up to 45% revenue share and no negative carry over.
To help you promote their premium quality casino products, you’ll receive a personal affiliate manager, plus comprehensive marketing instruments. The result is an arsenal full of all the tools needed to enhance conversion rates.
Both Vera&John Casino and InterCasino will be leaving the United Kingdom after a big announcement that comes as a shock to the majority of the online casino world. They have already stopped taking new players, and they will shut down for good on September 3, 2019.
After a while, you need a break from even your favourite slot games. At this point, it’s worth giving some new games a try. Fortunately, InterCasino regularly rolls out hot new picks that promise the latest visuals, sounds, and gameplay. So next time you’re looking for a change, consider the following:
- Spinal Tap
- Golden Wild
- Flaming Fox
- Diamond Mine
- Leprechaun Song
InterCasino specialises in those extra touches. Nowhere is that more evident than when the Chief Marketing Officer at InterCasino, Peter Marcus, went to deliver a €1.3 million cheque by hand to a lucky winner. Admittedly Amber, who won on a classic slot game was probably more preoccupied with her winnings than the handshake. However, the story demonstrates senior management at InterCasino are willing to go above and beyond for their customers.
The new deal with ORYX Gaming will see a number of new casino games offered by InterCasino and Vera & John, both owned by the Jackpotjoy Group. This is fantastic news for active players as ORYX Gaming owns a long list of HTML5 video slots, instant games, and table game favourites. For example, Golden7 Classic, Sceptre of Cleo, Fancy Fruits and Ramses Book are all exceptional titles now available to InterCasino users.
InterCasino has enhanced its offering with the introduction of live dealers to their online casino platform. Players will now find numerous highly-trained and professional live croupiers on blackjack, roulette, and baccarat tables.
The move from InterCasino proves this gambling company with a rich history can keep pace with the up and coming modern online casinos.