ShadowBet Review
AskGamblers 2017
The ShadowBet platform is up there with the best we've seen. Their library of casino games is extensive, from slots and progressive jackpots to table games and live dealer titles. They have also partnered up with an impressive list of market-leading software suppliers. Our only major criticisms are the lack of 24/7 customer support and the limited withdrawal options. Despite this, we'd highly recommend ShadowBet to our readers.
ShadowBet Bonus
Summary
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Top Jackpots
Introduction
( Click to Enlarge )
ShadowBet is an online casino boasting games from numerous software heavyweights, including NetEnt and BetSoft. The gambling company also receives positive reviews for its generous welcome bonus packages and on-going promotions. However, our job is to unearth both the good and the bad, so when you receive your casino login details you can get the most from the betting platform. That entails putting ShadowBet’s deposit and withdrawal methods under the microscope, along with their live chat support, licensing, and more.
Awards
- 2017 - "Best Casino" - AskGamblers
Games
From the ShadowBet lobby, you’ll find a wide variety of casino games. Predominantly their platform is made up of slots and progressive jackpots. However, ShadowBet is also home to table games, such as blackjack and roulette, as well as several video poker titles.
Yet the game that peaked our interest, in particular, was Ancient Ouroboros. To access this exclusive ShadowBet slot game, you play their standard casino games to fill up the entertainment bar. Then once the bar is full, Ouroboros activates. The game itself is shrouded in mystery, but news of its vast rewards travels far. There’s the chance to win free spins, casino money, and multipliers, every time you level up. This ice-cool game is the jewel in ShadowBet’s crown.
Despite offering the Ourorobs speciality game, there are a limited number of less-common extras. For example, there are no craps, keno, bingo or scratch card games available. While this is by no means a major drawback, it would give their collection some extra variety.
Devices
ShadowBet’s betting platform and casino games can be accessed from all popular devices.
- Windows/PC
- Mac
- Linux
- Android
- iPhone
- iPad
Software
ShadowBet calls upon many of the leading software providers in the industry to create their casino games. That includes Microgaming, NetEnt, BetSoft, and Evolution Gaming, to name but a few. In fact, this is arguably the department ShadowBet scored highest in our review. This is because by using so many top software suppliers, users can expect a variety of game styles, plus the latest and greatest in graphics and gameplay.
Slots
There are approximately 560 slots available at ShadowBet. You’ll find everything from classic, 3-reel pokies to cutting-edge, 7-reel titles. There are slots based on everything from nature and magical creatures to space and movie stars. ShadowBet’s pokies are supplied by a whole host of leading software providers, including NetEnt, IGT, and Microgaming.
Their extensive slot library is up there with the best we’ve seen. So if you want the latest and greatest in online pokies, plus a collection large enough to keep you busy for years, then ShadowBet is a sensible choice.
Best Slots
These are some of the best slots offered by ShadowBet, based on our opinion and popularity with players.
With several hundred slots to choose from, we’ve done the legwork for you and found and detailed some of the best slots ShadowBet offer:
- Fruitoids – This 5-reel, 25 pay line video slot from Yggdrasil offers everything you need to have fun while trying to win big. There’s bright visuals, hypnotic tunes, and sticky wins. You can bet up to £150 and with 5x multipliers around, there’s serious profit potential. We also like that you can play this game in Practice Mode first.
- Silver Lioness 4x – There are 1,024 ways to win with this online slot from Lightning Box Games. The silver lioness is the Wild and offers up to 250 coins to lucky players. There’s also 36x multipliers and free spins. So if you want to adventure across the African Plains while potentially winning big, then this online pokie is worth a spin.
- Lucha Maniacs – This 5-reel, 20 pay line slot from Yggdrasil can be played with just 20p and is available on both desktop and mobile devices. If you love wrestling, then this bonus feature-packed slot game is bound to please. It’s simply action packed from the very first spin.
- Wild Heist at Peacock Manor – This slot game from Thunderkick comes with scatters, wilds, and plenty of mystery. You’ll need to keep a close eye on the four thieves heading inside in search of gold. But if you love a board game built on drama and intrigue, then this online slot game could well tickle your fancy.
Slots Examples
- Riche Wilde and the Book of Dead
- High Society Online Slot
- Crazy Cows
- Blood Suckers
- Celestial King
- Sword of Destiny
- The Wild Chase
- Second Strike
- Frozen Inferno
- Burning Desire
- Danger High Voltage
- Immortal Romance
- Guns N Roses
- Twin Spin
- Amazon Queen
- Spartacus Gladiator of Rome
- Psycho Online Slot
- Zeus
- Nordic Heroes
- Sevens High 7
- Hong Kong Tower
- Bonanza
- Twin Spin Deluxe
- Highlander Online Slot
- 7 Sins
- Dead or Alive
- Lucky Links
- Break da Bank Again
- Lost Vegas Online Slot
- JokerPro
Roulette
There’s a reasonable split of live and non-live roulette titles at ShadowBet. You’ll find VIP tables, as well as Speed Roulette and Double Ball Roulette. Select ‘i’ from the thumbnail to bring up basic information, including payout percentages and popularity among players. The latter makes for an effective way to find ShadowBet’s best roulette games. Another bonus is the wide range of wagers allowed. For example, you can bet anywhere from £0.50 to £10,000.
Blackjack
There are around 30 blackjack games on ShadowBet’s platform. Most are non-live, but there are some live titles too. There is a decent variety of games, including multi-hand and high limit options. You’ll find blackjack titles from several software providers, including Play’N Go and Evolution Gaming. This means users can relax knowing their getting first-rate graphics and gameplay. ShadowBet customers also have the option of playing blackjack titles in demo mode before risking real cash.
Table Games
There is no shortage of table games on the ShadowBet platform. In fact, the only notable absence is Hold’em titles. Blackjack players, in particular, will find themselves spoilt for choice. However, the long list of unusual extras deserve a mention too, from Punto Banco to Odd One In and Sharp Shooter. Users will also find a reasonable choice of low limit and high limit tables, so players of all bankrolls are catered for.
Overall, the range and quality of table games at ShadowBet is up there with the best in the industry. Especially when you remember they offer titles from the majority of leading software suppliers.
Video Poker
Six video poker games are available at ShadowBet. Unfortunately, the betting site does not offer titles in all categories. The video poker games that are available are from Microgaming and NetEnt. So players can expect a high-quality gaming experience. All ShadowBet’s video poker titles are available in practice mode first. Payout percentages are also clearly displayed if you select ‘i’ on the title’s thumbnail.
Video Poker Games
| Total | Jacks or Better | Deuces Wild | Joker Poker | American |
|---|---|---|---|---|
| 6 | 0 | 1 | 1 | 0 |
- Joker Poker
- Double Bonus Poker
- Double Double Bonus Poker
- Double Joker Power Poker
- Tens or Better
- Deuces Wild Multi Hand
Live Casino
ShadowBet offers approximately two dozen live casino games. The majority are blackjack, although there are also live roulette and poker titles. All of the titles are supplied by Evolution Gaming, who are the gold standard when it comes to live dealer games. As a result, each title works smoothly, is user-friendly and can be streamed in HD. In addition, all croupiers are professional. And we particularly like that ShadowBet display the game payout percentages before you load each title.
Baccarat
There are several baccarat titles on ShadowBet’s platform. And although not always the most talked about game on blogs and forums, baccarat provides easy-going fun with the chance to win big. With that said, ShadowBet offers both live and non-live baccarat titles. Within that collection is Speed Baccarat and High Limit Baccarat. We also like that all the baccarat games explain the game basics, including rules and available wagers.
Jackpots
There are 30 progressive jackpots at ShadowBet. Users will find titles from Microgaming, NetEnt, and BetSoft, to name just a few. Importantly, some of the biggest jackpots in the online casino space are available, with prize pools in the millions. So anyone looking to join the list of jackpot winners will find ample opportunity at ShadowBet.
Top Progressive Jackpots
All Jackpot Games
- Fantastic 7
- CashSplash 3 Reel
- CashSplash 5 Reel
- Joker 8000
- Arabian Nights
- Fruit Fiesta 5 Reel
- Fruit Fiesta 3 Reel
- Mega Moolah Isis
- Major Millions
- King Cashalot
- LotsALoot
- Treasure Nile
- Tunzamunni
- Wow Pot
- Jackpot Express
- Enchanted Woods
- Super Lucky Frog
- Mega Moolah
- Mermaid Millions
- Super Nudge 6000
- Gunslinger
- Jackpot 50,000
- Treasure Room
- Slots Angels
- At The Copa
- Greedy Goblins
- The Slotfather
- Charms & Clovers
- Leprechaun Goes To Hell
- Mr. Vegas
Mobile Casino
You can load the ShadowBet platform in your mobile browser. Their mobile-optimised site is compatible with most mobile devices, including iOS, Android, Windows, and Blackberry. Users will find hundreds of their top casino games and online slots. In fact, in terms of functionality, their mobile platform matches their desktop offering. For example, you have the same deposit and withdrawal options, live chat, and you can still accumulate comp points.
Admittedly, the mobile user experience isn’t quite as immersive as the desktop platform. The site has been optimised for mobile users, rather than being designed from the ground up for mobile players. As a result, despite the menus and search bar, navigation can be a little fiddly at times. Having said that, overall the mobile site is relatively smooth and will do the job of supporting desktop play or replacing it entirely.
To improve their mobile rating, ShadowBet would need to introduce specific Android and iOS apps to enhance the user experience further.
App
Android App
ShadowBet does not have a dedicated Android (APK) app available to download from the Google Play Store.
iOS App
ShadowBet does not have a dedicated iPhone or iPad app available to download from the iTunes App Store.
High Rollers
ShadowBet is the ideal platform for high rollers. Users will find both blackjack and roulette tables allowing bets in the thousands. But the online casino is also well suited to big betting slot players. In fact, there are a number of online pokies allowing wagers of over £200. Overall, this is one of the areas ShadowBet impressed us most when conducting this review.
High Stakes Games
| Name | Max Bet |
|---|---|
| Auto Roulette VIP | £10,000 |
| Common Draw Blackjack High Roller | £5,000 |
| Pollen Party | £250 |
| Mirror Magic | £250 |
| Forbidden Throne | £200 |
VIP Program
The founders at ShadowBet offer a lucrative VIP program. The level-based system sees you accumulate comp points every time you play your favourite casino games. Then Jack Pot, the ShadowBet VIP boss, approaches players with personalised offers. Rewards often come in the form of cashback and free casino money to play on slots and table games.
We like that ShadowBet chooses to tailor loyalty points promotions to individual players. It ensures users only receive perks that suit their needs and style of play.
VIP Levels and Rewards
This VIP program does not have levels or ShadowBet has not provided details on rewards and requirements.Sportsbook
ShadowBet does not have a sportsbook.
Live Streaming
No live streaming offered.
Live Betting
No live betting offered.Cashout
No cashout function is offered.Deposit Methods
Players can fund their ShadowBet account with several deposit options. Methods include standard debit/credit cards and e-wallets. It is good to see the minimum deposit is just £10, towards the lower end of the scale. This makes ShadowBet a sensible choice for budget betters. It’s also a positive sign to see all deposits options will transfer funds into your account fairly instantly, and that there are zero deposit fees.
To score even higher in this department, ShadowBet would need to offer more popular deposit options, such as PayPal and Ukash. They could also join the growing list of online casinos that accept Bitcoin and other cryptocurrencies.
| Method | Minimum | Maximum | Fee | Time |
|---|---|---|---|---|
| MasterCard | £10 | £5,000 | - | Instant |
| Visa | £10 | £5,000 | - | Instant |
| Skrill | £10 | £5,000 | - | Instant |
| Neteller | £10 | £5,000 | - | Instant |
| EcoPayz | £10 | £5,000 | - | Instant |
| Paysafecard | £10 | £200 | - | Instant |
| Trustly | £10 | £5,000 | - | Instant |
Withdrawal Methods
Bank wire transfers, Paysafecards, and Trustly are the only withdrawal options available at ShadowBet. So it would be good to see the betting site allow its customers to withdraw funds via e-wallets too. However, the minimum withdrawal amount is fairly competitive at £20. Withdrawal times are particularly short, with players normally waiting a maximum of three days. Of equal importance is that ShadowBet does not charge any withdrawal fees.
We also found ShadowBet’s customer service is quick to offer advice should you encounter any pending withdrawal problems.
| Method | Minimum | Maximum | Fee | Time |
|---|---|---|---|---|
| Bank Transfer | £20 | £5,000 | - | 1-3 days |
| Paysafecard | £20 | £200 | - | Instant |
| Trustly | £20 | £5,000 | - | Up to 24 hours |
Withdrawal Limit
Not specifiedSupport
ShadowBet has two customer support channels, live chat and email. We would recommend using live chat as your first point of contact as there is often no wait time at all. The only drawback is that their live chat support is not 24/7. Instead, their chat support opening hours are 06:00 AM – 08:00 PM (UTC) Monday to Friday and 08:00 AM – 06:00 PM (UTC) Saturday to Sunday. However, if their live chat isn’t available, you can always leave a message and ShadowBet will respond when they come back online.
Both chat and email support staff can help with most queries. For example, they can advise on the latest no deposit promo codes and bonus requirements. If you contact ShadowBet casino with a complaint they’re also quick to help you find a resolution.
Admittedly, some customers may be deterred by the lack of telephone support, yet we would argue that with such a responsive live chat, this isn’t a major drawback.
Telephone
No phone support is offered.Live Chat
To launch ShadowBet's live chat support, select Chat from the menu on the left-hand side.
Skype
There is no Skype support available.Other Support Options
You can also see the FAQ and Complaints sections for further help.
FAQ
I had just registered and noticed my account is blocked- why?
Your ShadowBet account may be blocked as a result of self exclusion at one of their sister sites, such as Casumo and Dunder. If you think this may be the case, get in contact with their customer service team via live chat or email.
Where are my Free Spins for registration?
Free Spins can be found in their Rewards section. This can be found in the top right-hand corner for desktop users and the bottom menu from mobile devices. Then select Ouroboros to play the game where you can win 50 spins, cash bonuses, plus reload bonuses. Head back to Rewards again to collect your reward and choose which game you’d like to use your welcome spins on.
My deposit didn’t go through. What should I do?
If your deposit doesn’t appear to have gone through, email customer support with confirmation of your transaction. Customer service will then forward it to the payments department and get back to you via email with an update.
How do I verify my age?
To verify your age, upload a photo of your ID/passport/driving license/citizen card to My Account, More Details, and then Identification. Alternatively, email customer service with your proof. Note that all four corners must be visible.
Where can I find the wagering progress bar?
You can check your progress with bonus wagering requirements by heading to My Account, More Details, and then Activity.
What is max bet while playing with bonus funds?
Until you have met bonus playthrough requirements, the maximum bet you can place is £2.00.
I have just uploaded my documents. Why haven’t they been verified yet?
It can take up to three days for Shadowbet’s risk and fraud department to verify documents. With that said, the process is usually complete within 24 hours, so keep an eye on your inbox.
Does ShadowBet accept US players?
No, ShadowBet does not accept players from the United States. See our list of US Online Casinos for alternatives.
Is ShadowBet good?
Yes. We have given ShadowBet a high 85% rating in our review, which means that most players should be happy there.
Read our ShadowBet review for all details and offers.
Does ShadowBet accept PayPal?
No, ShadowBet does not accept PayPal payments. See our list of PayPal casinos for options.
License
ShadowBet holds two of the most reputable gaming licenses in the industry. One is from the UK Gambling Commission (UKGC) and the other from the Malta Gaming Authority (MGA). This demonstrates that ShadowBet is a legitimate gambling company that users can trust.
Licensed By
Languages
- English
- German
- Norwegian
- Finnish
- Spanish
- Portuguese
Currencies
- Euro
- British Pound
- United States Dollar
- Canadian Dollar
- Norwegian Krone
- Swedish Krona
Company
| Name | MT SecureTrade Limited |
| Established | 2016 |
| CEO | Tomasz Szymanski |
History
ShadowBet’s history is relatively short, dating back to 2016. The betting website is a white label running on the MT SecureTrade platform. It has a long list of sister sites, including Dunder, Casumo, and BetSpin Casino.
The gambling company’s corporate management has been savvy since day one. They’ve brought numerous top software suppliers on board and secured reputable gaming licenses. They’ve also listened and responded to customer complaints, enhancing their VIP program and on-going promotions. As a result, ShadowBet has a strong customer base, plus an excellent desktop and mobile platform that looks set to continue attracting prospective players.
Contact
Head Office Address
MT SecureTrade LimitedGB Buildings
Penthouse
Watar Street
Ta’ Xbiex XBX 1301
Malta
Map
If you are looking for customer service, please see the Support sectionComplaints
If you have complaints related to ShadowBet, please contact us using the form below and we will forward these to the casino and try to assist in resolving any problems you might have.
Complaints and Resolutions
ShadowBet ensure all bonus terms and conditions are visible prior to a player opting in for a welcome bonus, for example. But sometimes players may want to then cancel their sign up bonus before playing with the actual funds. The online casino has some discretion as to whether to cancel a welcome bonus and give the player a refund. In this case ShadowBet decided to cancel the bonus and refund the player their money. So the best thing to do if you're having an issue with bonus terms and conditions is to get in contact with ShadowBet's customer service team via live chat or email.
As a legitimate gambling company with reputable licenses, ShadowBet has strict security protocols in place to protect against fraudulent activity. If you fail to send in the requested documents or the online casino finds you have been engaging in fraudulent activity, as they did in this case, then they may permanently block your account and confiscate any winnings.
Submit Complaint
Responsible Gambling
ShadowBet’s owners and those at head office have taken responsible gaming seriously from the beginning. So select the Limits Tab from within your Player Profile and you can set up limits by loss, deposit or time. You can also set up a reminder to alert you after you’ve been playing for a specified period.
There are also longer-term self-exclusion tools available. Select Time-Out and you can have your account frozen for a period. During this time. You won’t receive ShadowBet newsletter or details about their latest coupons and promotions.
Security
Those at ShadowBet headquarters ensure the desktop and mobile site are secured with 128-bit encryption technology. This obscures all information and data sent between players and the online casino. The gambling company also only offers deposit and withdrawal methods that have passed rigorous security tests.
Affiliate Program
The Shadow Affiliates program offers a competitive 45% revenue share for all new partners. Their affiliates program also guarantees monthly payouts, without any hidden fees. In addition, there is no negative carryover, plus access to customised promotional materials and effective marketing tools. An affiliate manager is also on-hand to give you the support needed to boost conversion rates.
News
ShadowBet is always looking to improve the usability of their betting platform. That's why headquarters have implemented new changes to improve the customer experience. Menus have been reformulated making it easier than ever to skip between different categories and find your favourite games. It's now also possible to search for games via your preferred software provider.
It's reassuring to see the gambling company continue to listen and act upon customer feedback.
ShadowBet has been nominated in two categories at the prestigious EGR Marketing and Innovation Awards. The gambling company has been nominated for the Affiliate Marketing Campaign and Innovative Start-up awards.
The very fact ShadowBet is already up for casino awards despite its relatively short history is a promising sign. Management is clearly taking the casino in the right direction. It wouldn't be a far cry to imagine that in a few years time ShadowBet will be boasting a number of coveted accolades.
ShadowBet frequently updates their betting platform with exciting, new slots. So new players can now test their luck on:
- Jumanji
- Hugo Goal
- Wild Circus
- Hound Hotel
- Tut’s Twister
- The Poker Guy
We’ve tested ShadowBet’s new online slots and are happy to recommend them to our readers. You’ll find cutting-edge graphics, smooth gameplay, and a long list of enticing bonus features. And remember, ShadowBet often introduces brand new slots, so keep an eye on their website for their next addition.