Overall, we rate Vera&John highly. In particular, their Live Casino and slot games are excellent. However, their customer service does not operate 24/7 and they lack the coveted accolades that many other online casinos boast. So while we would recommend Vera&John to our readers, there are perhaps other betting websites we would play at first.
Part of the Intertain Group, Vera&John is a rising start in the online casino space. The betting website promises a decent selection of slots, progressive jackpots, roulette, blackjack, and other table games. In fact, in very few of our casino reviews are both the players and industry experts so consistently positive. This is probably in part due to the enticing welcome bonuses and high-quality mobile apps.
However, our task is to examine all aspects of Vera&John’s offering, from their deposit and withdrawal options to their live chat support and selection of casino games. Along the way, we will also uncover their latest sign up bonuses and free spins promotions.
Vera&John’s core markets were originally Nordic countries, including Denmark and Finland. However, they have since broken into the UK and other European markets. Yet despite their growth, the online casino still does not accept customers from Australia or the US, among others.
- Aland Islands
- Czech Republic
- New Zealand
- Svalbard And Jan Mayen
If you have complaints related to Vera&John, please contact us using the form below and we will forward these to the casino and try to assist in resolving any problems you might have.
Complaints and Resolutions
Vera&John hold reputable licenses from a number of industry bodies. To retain those licenses, the online casino must abide by certain conditions, including those pertaining to money laundering and fraud. Therefore, the betting company may require you to send in documents so they can verify your identity. Failure to do so may result in Vera&John suspending and/or blocking your account and withholding winnings. In this case, the player eventually sent in the correct documentation and their withdrawal was processed.
All players are urged to read Vera&John's terms and conditions before registering for an account. They clearly state that you cannot create multiple accounts. If the online casino finds you have, they are within their rights to block your account and retain any winnings, which is precisely what they did in this case.
Vera&John do not build and develop the games themselves. Instead, leading software providers supply the games. Unfortunately, occasionally even they can experience technical difficulties. When this does happen, game progress can sometimes be lost. However, Vera&John are quick to contact the game provider to help get the issue resolved. In this case, they also made sure the lost progress was restored and offered the player a bonus as compensation.
The online casino hopes to establish itself as the go-to for the best slots. And Vera&John customers will now find a new selection of industry favourites, including:
- Slot It In
- Hot Shots
- Blaze of Ra
- Sumo Spins
- Kronos Unleashed
Simply select Brand New from within the search filters and you'll find all the latest and greatest Vera&John slots.
iGaming veteran, David Flynn, will pave a future path for Vera&John. Flynn served as NYX Gaming’s Executive Vice President of Commerce from 2013 to 2016. He also has leadership experience as CEO of NYX Interactive division from 2010 to 2013.
The new CEO had this to say of his next position: "I am very excited by this new challenge at the Vera&John division. The opportunity to enrich the gaming experience of our customers is an exciting one and I look forward to working closely with colleagues to continue the positive momentum of this business."
There are changes ahead as the Intertain Group acquires Dumarca Holdings, the parent company of the online casino platform Vera&John, for €89.1 million. The initial payment was made predominantly in cash, while the remainder was paid in common shares of Intertain.
Intertain's CEO had this to say of the move: "Vera&John provides immediate accretion and meaningful operating cash flow to our business and gives us access to the growing Nordic markets." The director of Dumarca Holdings stated: "We reviewed alternatives to this deal and felt Intertain was the best partner, given their aligned interest and exciting growth prospects."
The deal helps cement Vera&John's bright future, giving it both the resources and experience to drive future growth and enhance customer value.
How do I open an account at Vera&John?
Simply select Join Now on the homepage and follow the on-screen instructions. Note you should read the terms and conditions before agreeing and selecting Open my account.
How do I close my account?
You can close your account or set a login limit by selecting Gaming Limits.
If you change your mind, you can log back in and follow the on-screen instructions to reactivate your account. Alternatively, contact the customer service team.
Do you offer tournaments?
Vera&John offer tournaments every day. Simply log in to see what tournaments are currently active. You then simply need to play the relevant games to participate.
I've got all the documents needed to verify my account. What should I do with them?
All documentation should be sent to firstname.lastname@example.org. The team aim to verify all documents swiftly so you can start playing as soon as possible and receive your winnings promptly.
What happens when my game is disconnected in the middle of a casino round?
Should a slot game disconnect or malfunction while spinning, the round will be completed automatically. Winnings will be added to your account and any bonus spins won will still be available.
Is the casino guaranteed to be fair?
Vera&John only partners up with trusted organisations. Also, all game results are created by a computerised Random Number Generator (RNG). So while sometimes players will win and other times they will lose, you can be rest assured there has been no game manipulation.
Does Vera&John accept US players?
No, Vera&John does not accept players from the United States. See our list of US Online Casinos for alternatives.
Is Vera&John good?
Yes. We have given Vera&John a high 88% rating in our review, which means that most players should be happy there.
Read our Vera&John review for all details and offers.
Does Vera&John accept PayPal?
Yes, Vera&John accepts PayPal payments, both for deposits and withdrawals.